Job Title: Sadaqa Boxes Officer (Midlands)

Reports to: Senior Officer Administrator (Birmingham)

Hours: Variable or Part-Time (16 hours per week) with flexibility to work overtime when required

Location: Birmingham & Midlands region, and Wales on occasion (in the field)

About the Organisation:

At Al-Ayn, we are dedicated to providing orphaned children living in poverty with the resources and
opportunities  needed  to overcome  their  challenging  circumstances.  We believe  that when a child
realises their potential, it not only transforms their future but also positively impacts their families,
communities, and society as a whole.  Our mission is driven by our core values of transparency, dignity
and empowerment.

Job Overview:

We have a fantastic opportunity for a committed individual to join our dynamic team of Sadaqa Box
Collection Officers distributing and collecting Sadaqa Boxes, donated items from donors, and assist
in fundraising events to help raise awareness of the organisation’s activities. You are expected to
respond to donor queries, build positive relationships, and maintain accurate records and reports of
activities and donations received. This role takes direction from the Sadaqa Boxes Operations
Officer. Seize the chance to redefine your career path.

Key Responsibilities:

•  Create, distribute and collect Sadaqa Boxes from households and businesses in existing and

new locations in an efficient and timely manner.

•  Demonstrate the high degree of professionalism and integrity of the organisation to

stakeholders.

•  Compile and maintain accurate donor information, and records to update the central

database.

•  Provide regular updates and reports on progress made vs targets.
•  Receive donations, sponsorship requests, children’s gifts and other items from donors in

person.
Introduce new supporters to the organisation from a bottom up / grass-root level.

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•  Raise awareness of the organisation’s activities and values by assisting in fundraising activities

and events, such as stalls, especially during campaigns.

•  Promote the organisation’s latest content and signups to email, social media, mobile app

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during visits.
Follow the relevant laws, regulations, and ethical guidelines related to charity collections and
distributions.

•  Other office tasks as required.

Skills:
UK full driving licence, minimum 2 years’ experience & a clean driving
record
Access to and/or ownership of a vehicle, e.g. car/van
Fluent in written and verbal English communication
Excellent organisational and time management skills
Proficiency in using GPS or maps for navigation
Strong customer service skills, both in person and over the phone
Ability to professionally manage conflicts and disputes
Proficient in Microsoft Office and Excel, and fast data entry skills
Previous job experience as a delivery driver / courier
Understanding of the charitable donations (e.g. Khums, Sadaqa,
Zakat)
Understanding of common payment/donation methods for charities
Competencies:
Strong attention to detail
Tact, discretion, and respect for confidentiality
Proactive and self-motivated
Ability to work effectively as part of a team
Ability to manage pressure, handle conflicting demands and prioritise
tasks
Hardworking and eager to learn

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Additional Requirements:

•  Flexibility of working outside working hours including evenings and weekends when

required, e.g. campaigns and events

Salary:

•  £12.60 per hour

Note: This job description does not form a part of the contract of employment but indicates how
that contract should be performed. The job description will be subject to periodic review and
amendment in the light of experience and in consultation with the postholder. The postholder may
be required to perform duties other than those in the job description for the post. The particular
duties and responsibilities attached to the post may vary from time to time without changing the
general character of the duties or the level of responsibility entailed. Such variations are a common
occurrence and would not in themselves justify the re-evaluation of a post. In cases, however, where
a permanent and substantial change in the duties of the post occurs, consistent with a higher level of
responsibility, then the post would be eligible for re-evaluation.