Are you looking for a job where you can make a real difference? Phyllis Tuckwell’s shops are run by a wonderful and dedicated team of staff and volunteers.

An opportunity has arisen to recruit an experienced Assistant Shop Manager to help run our highly successful and extremely busy charity shop in Beacon Hill.

A successful Assistant Shop Manager will:

• Have previous experience in managing or supervising
• Have the required skills to ensure that the shop runs smoothly
• Have exceptional customer service and be inspired to support our patients and their loved ones
• Have excellent interpersonal and communication skills with previous customer service experience
• Have the capability to work independently and as part of a busy team
• Have previous experience within a charity or fashion-based organisation would be an advantage, but full training will be provided
• Have knowledge of visual merchandising or shop displays
• Have some commercial awareness and a desire to drive business forward within their shop
• Have the ability to be able to lift, sort and move donated items
• Be willing and able to lone work where required

For a full list of essential requirements, please refer to the job description and person specification document.

Phyllis Tuckwell is a very special place to work. Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters. Our Retail team members are pivotal in helping to raise funds to deliver our vital services, ensuring ‘every day is precious’ for our patients.

The impact of our services on the lives of our patients and their families can be read about here:

Phyllis Tuckwell is committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core. We are an equal opportunities employer, who values and respects our employees’ unique knowledge, skills and experiences. We warmly welcome applications from all sections of the community. All appointments are made following a fair and equitable process, based on merit, job requirements and business need.

• Six weeks paid holiday plus public holidays (pro-rated for part time staff)
• Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
• Health Cash Plan Scheme
• Employee Assistance Programme
• Staff Benefit Scheme
• Blue Light Discount Card

• Skill Development and Training
• Internal Mobility and Career Progression
• Upskilling
• Apprenticeships
• Diverse Training Courses

• Equal Opportunities employer
• Flexible hours and flexible working
• Supportive colleagues
• 97% of our staff are proud to work for Phyllis Tuckwell*

For further information regarding the role please contact Roniela Gorezi, Area Retail Manager on

We reserve the right to close the role ahead of the closing date should sufficient applications be received. Your early response is therefore encouraged.