Vacancy type

Paid Vacancy

Function

Retail

Location

Head Office - Sully

Salary

Up to £55,000 (depending on experience)

Contract type

Fixed term

Contract length

6 months

Contract hours

Full time

Weekly hours

37.5 hours per week

Closing Date

11/01/2026

Ref No

1039

We have a great opportunity for a retail professional to join the Charity on an interim basis to make a difference...

The current Executive Director for Retail and Lottery is leaving the charity, prompting a reconsideration of portfolios at Executive Director level. While the retail function will ultimately be realigned within a broader Directorate, there is a need for dedicated senior leadership and support in the short term to ensure the function has clarity of direction, delivers operational excellence, and is fit for the future.

About the role:

The Interim Deputy Director of Retail will lead the charity’s retail operation to maximise sustainable net income, strengthen brand presence in communities, and provide excellent supporter and customer experiences, while ensuring full compliance and alignment with the charity’s values and policies. They will lead the development of a 3-5 year retail strategy for the organisation, within the context of a wider income generation strategy that is currently in development.

The post holder will be based at our Head Office in Sully but will be expected to frequently visit the shops within the portfolio (geographically spread in Wales from Cardigan in the west to Abergavenny in the east). The expectation is for a minimum of 4 days per week on site/ shops.

About you:

We are looking for someone who has:

• 10 yrs multi-site retail leadership roles (charity or commercial), profit & loss ownership, delivering growth and transformation.
• Strategic planning skills with sound commercial acumen
• Proficient IT skills with a high level of data literacy
• Strong stakeholder management skills, able to build effective relationships
• Excellent verbal and written communication skills
• Coaching and change leadership skills
• Sound knowledge of Charity retail context (Gift Aid, volunteer engagement)
• An understanding of compliance requirements e.g. H&S, safeguarding, retail and supply/stock flow.

 The benefits of working for Tŷ Hafan include: 

• Holiday entitlement of 30 days plus Bank Holidays (pro-rata to fixed term contract length)
• A Group Personal Pension Scheme with an employer contribution of 5%
• Life assurance (death in service benefit)
• Wellbeing support - employee assistance program, which provides a range of free services including counselling, financial and legal support.
• Unlimited access to a 24/7 online GP as well as a range of other health experts
• Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physio
• Discounted gym membership and shopping discounts (including 25% of all purchases from any Ty Hafan Retail shop)
• Hybrid working, and when onsite free, secured parking.

About us:

Tŷ Hafan ambition is that when a child's life will be short, no family should have to live it on their own. Sadly, we know that thousands of families in Wales are struggling alone through fear, exhaustion and uncertainty that comes with caring for a child whose life will be short. We believe that no family should have to live this on their own and we are determined to walk alongside every family through life, death and beyond.

At Tŷ Hafan we are experts at caring for children with life-shortening conditions and our services support families in our hospice, in community settings, local hospitals and in families' homes. We understand that needs of each child and their family are unique, and we know that caring for a child with life-shortening condition is often extremely demanding. Our aim is to make sure that no one is doing this alone. Our colleagues, volunteers and supporter are crucial in the delivery of our ambition - we know that everyone plays a huge part in making sure that no family faces their child's short life alone.

Our Vision A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they and their family need.

Our Purpose No family should have to face the unimaginable loss of their child alone. With children and families at the heart, of all we do, at end of life, through bereavement and beyond.

Our Values Demonstrating compassion, Providing excellent service, Working together and Taking ownership.

Further information:

If you are seeking a role where you can make a difference, please see the attached job description and person specification for more information. For any queries regarding the role, please email careers@tyhafan.org.

Please Note:

• all applications and interviews will be assessed using the person specification included within the job description.
• this role is subject to the outcome of an Basic DBS (Disclosure and Barring Service) check, two satisfactory references and pre-employment medical clearance.
• we may close the vacancy earlier should sufficient vacancies be received.

Tŷ Hafan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.