| JOB TITLE | Facilities Coordinator |
| TYPE OF CONTRACT | 6 Months Fixed-Term, full-ime |
| RESPONSIBLE TO | Ast. Estates Manager |
| GRADE AND SALARY | Grade 2£25,936 to £29,192Please note that we advertise our salaries on a rangeto indicate the trajectory of progression that can bemade. Appointments are usually made at the start ofthe salary range |
| HOURS OF WORK | 35 hours per week across 5 days, based on an agreedshift pattern, including early mornings, evenings, andweekend working. |
| KEY WORKING RELATIONSHIPSINTERNALEXTERNAL | Estates Manager, Assistant Estates ManagerCustomer Service Officer, Space Management Officer,Students and Staff |
| Contractors, Visitors/Guests and Visiting professionals | |
| PROBATIONARY PERIOD | Your employment will be subject to a probationaryperiod of 3 months |
| BENEFITS | |
| (1) HOLIDAY ENTITLEMENT | Generous annual leave of 28 days plusBank holidays(This is inclusive of any days when LAMDA may beclosed, e.g. Christmas closure) |
| (2) PENSION | After 3 months of continuous service, you will beautomatically enrolled into our qualifying workplacepension scheme with AVIVA. LAMDA will make anadditional contribution in accordance with auto-enrolment regulations |
| (3) GP 24 | You have access to remote, private GP services24/7, 365 days a year. GP 24 is supported highlyexperienced and knowledgeable doctors |
| (4) EMPLOYEE ASSISTANCEPROGRAMME (EAP) | EAP is a confidential employee benefit designed tohelp you deal with personal and professional problemsthat could affect your home life or work life, health andgeneral wellbeing. EAP service provides a completesupport network that offers expert advice andcompassionate guidance 24/7, covering a wide |
| range of issues | |
| (5) CYCLE TO WORK SCHEME | LAMDA offers a salary sacrifice cycle to work scheme |
| (6) EYE TESTS | Sight test costs are reimbursed to employees whorequire VDU use |
| (7) HYBRID WORKING | Hybrid work may be offered for some non-student-facing roles. We expect a norm of 60% of your time inthe office and 40% of your time to be worked fromhome |
| (8) GROUP LIFE ASSURANCE | After six months of continuous service and onsuccessful completion of the probationary period youwill become eligible to death-in-service benefit wherethe nominated beneficiary could receive approximately4 x annual salary payment if death occurs whilst inservice |
| (9) SEASON TICKET LOAN | LAMDA offers an interest-free loan for the purchase ofan annual season ticket |
JOB PURPOSE
The postholder will play a key role as part of the welcoming team at LAMDA, contributing to the smooth day-to-day running and maintenance of the organisation. They will respond to requests for assistance, supporting the Customer Service Officer in delivering a high standard of service, and work closely with the Space Management Officer to ensure that rooms and spaces are appropriately prepared for lessons and events. During performances, the role will form an integral part of the House team, with responsibilities including first aid provision and fire safety. The postholder will also contribute to LAMDA’s Emergency Response team, helping to ensure a safe and well-managed environment for all users.
DUTIES AND RESPONSIBILITIES
As a member of the Estates and facilities team you will actively maintain the Talgarth Road building environment, so it is in good condition, carrying out inspections, reporting issues, and taking a proactive approach to repairs.
Ensure high standards of health and safety, including keeping access routes clear, testing fire doors, completing daily checks, and maintaining secure, compliant front and back of house areas.
Support site security by monitoring access, patrolling the premises, and using surveillance systems.
Open and secure the building, including setting alarms.
• Ensure welfare facilities are clean, functional, and well stocked.
Support Front of House operations during performances and events.
Manage Facilities communications, including monitoring the inbox, answering calls, and responding to requests via the call logging system.
Oversee room bookings and ensure spaces are set up as required for classes, meetings, and events, including equipment and furniture.
• Respond to emergencies, providing first aid and supporting security procedures as required.
• Assist with cleaning and upkeep of entrances and external areas, including litter picking.
• Undertake training and responsibilities as a Fire Warden/Marshal and First Aider, ensuring safe
evacuation and emergency response.
• Provide reception cover as needed, including greeting visitors, handling calls, and managing post.
• Always deliver excellent customer service.
• Carry out any other reasonable duties as requested by the Estates Manager or Assistant Estates Manager.
PERSON SPECIFICATION
| ESSENTIAL | DESIRABLE | METHOD OFASSESSMENT | |
| SKILLS/ABILITIES | Good oral and face-to-facecommunication skillsProblem solving and positiveattitudeGood customer service skillsInitiative, enthusiastic, motivatedand driven | CV/Cover letter/Interview | |
| KNOWLEDGE | A thorough knowledge of basicmaintenance skills and/orexperience of a trade | ICTsupport/knowledgeGood ICT skills | CV/Cover letter/Interview |
| EXPERIENCE | Previous experience ofmaintenance of communalbuildings or in a customer facingservice desk | Good DIY skills ora trade | CV/Cover letter/Interview |
| QUALIFICATIONS | Qualified FirstAider | Certificates(If applicable) | |
| QUALITIES | Self-motivated with the ability tolearn quickly and adjust to changeCollaborative team player withability to communicate clearly andeffectivelyEmpathetic, supportive and wilingto helpAbility to deal with and respond toa variety of stakeholdersAbility to work on your own aswell as part of a team | CV/Cover letter/Interview |
This job description reflects the present requirements of the post and should not be seen as an exhaustive list of responsibilities. Duties and responsibilities may develop and change in consultation with line management.
The successful applicant will be required to go through a DBS ‘Enhanced Disclosure’ check.
Expenses will be met by the Academy.