Senior Employer Solutions Manager – Civil Service   

£50,000 - £55,000 + commission and benefits

Permanent

Full-time (35 hours per week)

Wimbledon (flexible and hybrid working)

About us

We’ve been championing better work and working lives for over 100 years. We help organisations thrive by focusing on their people, supporting our economies and societies. We’re the professional body for HR, L&D, OD and all people professionals – experts in people, work and change. With over 160,000 members globally – and a growing community using our research, insights and learning – we give trusted advice and offer independent thought leadership. And we are a leading voice in the call for good work that creates value for everyone.

There has never been a more interesting or important time to join us. We offer an inclusive and stimulating culture and a wide range of professional development opportunities, as well as excellent benefits such as 28 days’ holiday with an option to buy and sell days, £125 personal development allowance, access to an award winning pension scheme and a commitment to wellbeing including a cashback health scheme.

The role

As a Senior Employer Solutions Manager, you will be working closely as part of the Civil Service Account team to increase the reach and influence of the CIPD in building capability and creating learning cultures across the UK Civil Service. Alongside the Account Director, you will hold business development and key account management responsibilities to drive sales and revenue growth across Civil Service clients, creating a pipeline of business and offering insights into the CIPD to enhance the Employer Solutions proposition.

What you’ll be doing

 

• Developing new business opportunities and manage Civil Service accounts from small to mid-range – developing long term sustainable relationships and revenue.
• Responsible for revenue generation and meeting margin thresholds across multiple product income streams; ensuring client needs are met and opportunities for increasing revenue or improving revenue from the product portfolio is maximised.
• Supporting the professionalisation of HR and L&D teams; developing new business opportunities across the Tier 2 & 3 Civil service market.
• Maintaining effective targeting and pipeline management processes, ensuring ‘next steps selling’ is applied to increase conversions, transaction values and creation of sustainable accounts that deliver impact for our partners in the Civil Service
• Understanding the potential client’s needs and challenges using a consultative selling approach, with the goal of matching CIPD’s solutions to their business need. This includes delivering a high-impact solution pitch to key decision makers in a strategic account team where appropriate.
• Designing comprehensive business proposals with the help of CIPD’s subject matter experts that will lead to profitable solutions sales agreements. This includes working with learning to match Associates with the expertise and experience to deliver the required solution to the clients.
• Managing and developing these new and existing accounts for sustainable long-term business relationships and revenue growth. This includes taking part in strategic account reviews to achieve these purposes where appropriate.
• Meeting agreed sales, revenue, gross margin, and customer relationship (inc. NPS) targets.
• Working closely with Civil Service account team and UK Market teams to proactively respond to leads and queries, attend CIPD events and offer a holistic presence for customers.
• Engaging in a wide range of networking events to build relationships with HRDs and senior HR professionals across multiple departments. Work as a ‘prolific connector’ within and outside the CIPD – enabling introductions to connect the wider CIPD matrix (i.e. policy, research, events) to clients and vice versa.
• Contributing to the promotion and marketing of the Employer Solutions proposition including the creation of collateral (testimonies, case studies) and supporting colleagues and the team to engage with the ES proposition and the client stories that bring it to life.

What you’ll need to be successful

 

• Proven Business Development experience in B2B or solutions sales.
• Experience of business and customer relationship/account development at senior levels – able to forge strong, deep relationships with stakeholders and customers.
• Proficiency in all aspects of the sales cycle, including qualifying accounts, generating, and nurturing leads and closing sales.
• Excellent organisation and planning skills plus a proven ability to take a lead on delivering projects.
• Good verbal and written communication skills; with an eye for detail and the ability to build relationships with internal and external stakeholders.
• Decisive, action-centred, ‘gets things done’ with ability to work towards tight deadlines.
• Ability to connect with people at all levels through communication and commercial skills.
• Experienced of producing high quality customer proposals and delivering presentations to clients.
• Experience of challenging colleagues in collaborative manner, and proactively bringing issues, concerns and opportunities to the fore and, working with colleagues to establish workable solutions.
• Excellent prioritisation skills and the ability to work independently to meet deadlines.
• Strong conceptual and analytical ability to generate insights that can be applied to our sales and account management activities.
• Passion and desire for Human Resources and providing excellent customer service.
• Strong team-player, understanding the synergies of working closely as part of the team and wider organisation.
• Digital literacy is essential; Microsoft Office (especially Power Point) and spread sheets skills are a key requirement.
• Experienced in working with Salesforce or similar systems.

If this role describes you and your career aspirations, please submit your application by Thursday 15 January 2026.

CIPD empowering people, valuing difference. At the CIPD, we believe that every person brings unique perspectives, experiences and strengths that enrich our workplaces and communities. We see diversity as the wide range of visible and non-visible differences that make each of us who we are — including, but not limited to: age, colour, disability, ethnicity, education, gender identity, neurodiversity, religion or belief, relationship status, sex, sexual orientation, socio-economic background and other personal and protected characteristics and experiences.

Research continues to show that equality, diversity and inclusion (EDI), drives better decision-making, innovation and problem-solving and in turn better organisational business outcomes. By embracing our differences and creating equal opportunities and inclusive cultures we can build environments where everyone feels respected, valued and able to thrive — and where both organisational and individual goals are achieved.

We are determined to ensuring employment policy and practice promote and deliver EDI at every stage of the employment relationship. This includes not only recognising and understanding how each individuals personal and protected characteristics can either advantage or disadvantage employment experiences and outcomes, but also to continually strengthen our understanding and sharing the benefits EDI.

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore, we would urge you to submit an application as soon as possible.