Melo Access Hub Practitioner
Salary: £24,000 – £27,000 Full time equivalent per annum (pro rata)
Hours: 22.5 per week
Location: ONSIDE Head Office, Worcester
Closing Date: Sunday 19th October 2025
Interview Date: Wednesday 29th October 2025
About the role
Join ONSIDE and discover the role as a Melo Access Hub Practitioner/Triage Practitioner and work within an organisation and be part of team of professionals working within the Melo service to support children and young people (aged 0-25 years old) with their mental health and wellbeing across Worcestershire and Herefordshire.
The Melo Access Hub Practitioner/Triage Practitioner will be the first point of contact for anyone accessing the Melo service and will play a vital role in children and young people’s support to their mental health and wellbeing through accurate triaging and assessing the most appropriate service to best support the child or young person.
As a Melo Access Hub Practitioner/Triage Practitioner you never know what the next call is going to be; parent or carer looking for help and support for their child or young person, a professional requiring guidance and expertise around what services we offer and the best referral route …and lots more!
ONSIDE’s Benefits
- 26 days annual holiday + Bank Holidays
- Pension Scheme
- Company Sick Pay Scheme (after qualifying service)
- Additional Maternity & Paternity Pay (after qualifying service)
- 24/7 Employee Assistance Programme
- Access to premium Calm App
- Employee Engagement Forum to ensure our employee’s voices are heard!
- Your ‘Birthday Day’ Off
- Supportive working environment & good work/life balance culture
- Support with continuous professional development
Who are we looking for?
To be a successful Melo Access Hub Practitioner/Triage Practitioner we are looking for someone with experience of working with children and young people ideally in a behavioural change or support role context.
Someone who is professional and kind, with an empathetic approach, who will ensure that all enquires, service referrals, and requests for information receive a professional, compassionate and effective response. As well being able to build rapport with the parents, carers or professionals.
You will have a passion for ensuring children and young people have access to the support and interventions needed to improve their lives and ensure that their best interests are at the heart of everything you do. Therefore, you will have a proven ability to identify and understand individual needs to accurately triage and assess a child and young person ensuring they receive the most appropriate support.
The role of Melo Access Hub Practitioner/Triage Practitioner is a real career opportunity to support the children & young people in our communities!
Someone like you?
If you embrace difference and operate with integrity.
If you are committed to fairness and justice.
If you are creative in your approach, can think around problems and find new ways to solve them.
If you’re looking for a job that you can be proud of and be passionate about. Please submit your application.
These values run through our entire organisation. ONSIDE is a creative, collaborative community where people feel free to share new ideas or ask for support. If something’s not right, we don’t just change it. We change ourselves too.
Who are ONSIDE?
ONSIDE is a charity working across Worcestershire and Herefordshire, established in 1993 stemming from a belief that everyone has the right to be a valued human being and to be treated in a just and fair way.
In support of this belief, we provide a range of support services across advocacy, wellbeing and mental health for adults, children and young people who may be vulnerable, disadvantaged or discriminated against. This includes mental and physical ill health, sensory impairment, learning disability, drug and alcohol misuse, older people, and carers. ONSIDE is funded through a range of sources to maintain its independence and ensure that the support it provides reflects the views and perspective of the people it wishes to help.
Our amazing team of skilled staff and volunteers make a difference to the lives of over 11,000 people a year!
Want to know more?
Please get in touch with Faye Williams, Children & Young People Programme Manager, by email faye.williams@onside-advocacy.org.uk.
Please also access our guidance on how to apply to ONSIDE on our advert pages.
ONSIDE reserve the right to withdraw this vacancy before the closing date.