Store Manager
Position: Store Manager
Location: DEBRA Charity Shop, Brighton
Contract: Permanent
Salary: £24,733.80 per annum / £13.59 per hour
Hours: 35 hours per week, across 5 days over 7 days per week (no fixed pattern)
Flexibility: Required to meet the needs of the business, including occasional weekends. Rotas are prepared in advance, but may be subject to change with reasonable notice.
Are you a passionate and organised retail leader ready to make a difference? DEBRA, a national charity supporting individuals and families affected by Epidermolysis Bullosa (EB), is looking for a dynamic Shop Manager to lead our Brighton store.
This is more than just a retail role—it’s a chance to lead a team, drive performance, and help transform lives through every sale.
- Team Leadership: Inspire and manage a team of staff and volunteers to deliver excellent customer service and meet performance targets.
- Rotas & Scheduling: Prepare and manage staff rotas to ensure effective shop coverage, with flexibility to respond to operational needs.
- Administration & Reporting: Maintain accurate records, complete weekly reports, and monitor KPIs including Gift Aid performance.
- Sales & Productivity: Drive shop profitability through effective merchandising, layout planning, and promotional activity.
- Visual Merchandising: Ensure the shop floor, windows, and displays are engaging, well-stocked, and aligned with DEBRA’s brand.
- Health & Safety: Conduct regular checks and ensure compliance with all H&S procedures and policies.
- Cash Handling: Accurately reconcile daily takings and ensure secure cash management.
- Compliance: Follow all operational procedures and charity retail regulations.
- Manual Handling: This role involves physical tasks such as lifting, carrying, and moving stock. Training and support will be provided in line with theManual Handling Operations Regulations 1992.
- Proven experience in retail management or supervisory roles
- Strong organisational and administrative skills
- Ability to lead and inspire a diverse team
- Commercial awareness and a drive to meet targets
- Excellent communication and customer service skills
- Confidence in handling cash and financial reporting
- A flexible and proactive approach to work
- Willingness and ability to carry out manual handling tasks safely
- Be part of a passionate team making a real impact
- Competitive salary and benefits
- Auto-enrolment pension scheme and life assurance
- Employee Assistance Programme (EAP)
- Career development and training opportunities
- Staff discounts, recognition awards, and long service rewards
DEBRA is a national charity dedicated to supporting those affected by Epidermolysis Bullosa (EB)—a painful genetic skin condition. Our mission is to provide lifelong care and seek cures, guided by our values of respect, passion, care, and inclusivity.
We take safeguarding seriously. All roles require a Disclosure and Barring Service (DBS) check and two satisfactory references.
We are proud to be a Disability Confident Employer, committed to creating an inclusive workplace. If you require reasonable adjustments during the recruitment process, please let us know.
We welcome applications from all backgrounds and are committed to Equality, Diversity, and Inclusion.
Click "Apply" today and take the next step in your retail career—where every sale helps change lives.