We’re seeking a Customer Operations Coordinator to our team!

You’ll be joining the Gift Aid, Compliance and Fulfilment Team within Customer Engagement and Experience. Your main focus will be making sure our supporters feel valued and appreciated for their contributions, helping to build lasting relationships so they want to support us again. You’ll also play an important part in a new project to refresh how Prostate Cancer UK thanks its supporters.

Working closely with colleagues in Ecommerce, Fulfilment, and Compliance, you’ll help with admin tasks and manage incoming queries, with an initial focus on Trading. You’ll keep our CRM, Raiser’s Edge NXT, accurate and up to date through daily data input, following our policies, and other regulatory requirements. You’ll develop a good understanding of our activity calendar and how it affects our customers, build positive relationships with them, and act as their advocate internally and with our fulfilment house when needed.

We’re a busy, fast-growing department so we’re looking for someone who’s keen to learn with us and comfortable adapting to a rapidly changing environment.

We’re looking for a customer operations coordinator who’s an excellent communicator, with genuine enthusiasm for building loyalty and delivering high quality customer experiences. You’ll be comfortable engaging with internal and external stakeholders at all levels and able to build positive, professional relationships with ease. You’ll bring strong organisational skills to support complex and overlapping activity, using your own initiative when needed.

You’ll be able to manage multiple competing priorities and deliver to deadlines in a fast-paced environment. You’ll have experience of using a database to maintain and update accurate customer records, and you’ll feel confident handling a wide range of customer queries, knowing how to prioritise them and when to collate and feed insights back internally. You’ll be used to working collaboratively across several busy teams with a clear customer-first focus, and you’ll have a proven ability to handle sensitive and confidential information with discretion. You’ll also have experience of working in a customer-focused environment.

If this sounds like you, we can’t wait to hear from you!

Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Join our team and be part of an award-winning charity. We’ll support you to develop your skills and expertise.

We offer a competitive benefits package, including:

• Generous leave entitlements that increase with service
• One ‘development day’ a month to use for training or personal development
• Enhanced contributory pension scheme
• Life insurance and group income protection
• Health Cash Plan
• Life and wellbeing advice and support via our Employee Assistance Programme
• Discounted gym membership and high street shopping discounts
• Loans for season tickets or cycles

This role is in salary Band 2A and will be paid at the London Living Wage of £13.85 per hour, a salary of £27,008 full time (this will increase to £14.80 per hour from April 2026). We aim to pay the median salary for the sector and after 12 months successful service there will be a small increase to the midpoint of the salary band.

We operate national salaries that account for our contractual base being our London office. We also pay a working from home allowance at the HMRC tax free rate of £312 per year.

We’re committed to paying at least the London Living Wage for all roles and implement the new rate from April each year.

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

We’re continuously learning more about the needs of our colleagues, and have three amazing People Networks, sponsored by our Leadership team:

• Pride – A safe space where LGBTQ+ colleagues — and our allies — can share their diverse lived experiences, celebrate LGBTQ+ culture and history, and create new ideas about how our organisation can be more inclusive and representative of LGBTQ+ people
• Mind & Body – Here to increase awareness, promote wellbeing and support colleagues affected by neurodiversity, mental health problems, disability and long-term illness
• Culture Club – Here to increase awareness and celebrate the different cultures and beliefs that we have in the organisation, so that we all have our cultures felt and feel welcomed

Our hybrid working approach is based on guiding principles and combines choice around where you work effectively most of the time with clear expectations on connection time, usually at our London Bridge office (SE1 2QN).

We are all expected to be in the office

We trust our colleagues to work in this way with the flexibility to juggle personal commitments with work. We aim to balance the needs of individuals, teams and the charity.

We are committed to creating an inclusive workplace and will make reasonable adjustments for colleagues with a disability, neurodiversity or long term physical or mental health condition.

For this role we expect the successful candidate to be coming into the London office at least four times a month. There will be some additional in person attendance for training and induction in your first few months to enable you to get to know your new role and colleagues.

For more information on the role, please download our job description (job profile document) and read through ‘How to apply’ section (below), sharing the key points to refer to in your application and click apply now.

To complete your application, you’ll be asked to upload your CV and complete the supporting information section through our application portal. Please fill in parts one and two of our application for your personal statement, both have an 8000-character limit. You may wish to use a method such as the ‘

This provides you with a great opportunity to showcase your knowledge, skills and experience. The most important aspects of this role will be used in reviewing and shortlisting applications:

• Excellent communication skills, strong eye for detail, enthusiastic about cultivating loyalty and creating high quality customer experiences.
• Comfortable engaging with internal and external stakeholders at all levels.
• Able to manage multiple, competing priorities and deliver to set deadlines in a fast-paced environment.
• Experience of using a database to maintain and update accurate customer records
• Ability to handle and effectively prioritise a wide range of customer queries, collating these and feeding back internally when appropriate.

This provides you with an opportunity to further support your application, showcase your understanding of the role and show how you feel you’ll be able to contribute to the success of Prostate Cancer UK.

Apply via the apply now link at the top and bottom of this page where you’ll be taken through to our career portal.

We look forward to receiving your application!

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.