Our innovative NHS programme (High Intensity Use (HIU) Programme) helps people who have physical or mental health issues and access health care more than expected. The aim of the programme is to change the perceptions of people who access health care more than expected. The team help to prevent people from reaching crisis point, empowering them to better self-manage and connect with their surroundings.

We support people who are on the edge of care, or whose needs are escalating, to maintain their independence and improve their well-being . We respond to the needs of people who may be vulnerable, in crisis or struggling to navigate services. We help them to maintain a network of external relationships across health, social care, emergency services and the voluntary community sector. 

• Providing person-centred assistance via the telephone or face-to-face in the community.
• Liaising with partnership agencies to advocate for people affected by a range of unmet needs, social isolation and loneliness. You will assist them accessing services in order to reconnect with their communities, maintain or regain independence and improve well-being.
• Building connections with local voluntary sector organisations to gain knowledge of the services they provide and link local residents with them.
• Ensuring that the service is efficient, reliable and delivered consistently with national and local guidelines
• Using a range of IT solutions to capture case notes, identify support options, and communicate with colleagues and partners.

• Experience of person-centred support planning, helping individuals to identify goals and achieve positive outcomes.
• Proven track record of providing exceptional public services.
• Confidence in using IT software.
• Excellent time management and the ability to prioritise work and manage a proactive and reactive workload.
• Strong interpersonal and communication skills, relationship building, active listening with a wide audience.

Are you ready to join our team and help spread the power of kindness? The closing date for your application is 23.59 on Sunday 21st September 2025.

• You will be expected to travel to the following boroughs as/when required: Harrow, Brent, Ealing, Hammersmith and Fulham, Hounslow, Kensington and Chelsea and Westminster. Although these may be subject to change, it's expected cover will continue to be required in boroughs in the north central and northwest areas of London (north of the river Thames)

• Holidays:36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme:Up to 6% contributory pension.
• Flexible working:We do our best to accommodate your preferred work style.
• Learning & Development:Wide range of career opportunities + comprehensive learning.
• Discounts:Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Assistance:Access to mental health and wellbeing assistance.
• Team Working:Champion our mission in a collaborative team.
• Cycle2Work:Lease a bicycle through the scheme.
• Season ticket loan:Interest-free loan for commuting expenses.

We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.

Together, we are the world's emergency responders