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Job Opportunity

Special Terms: Part-Time – 17.5 Hours per week
PermanentHybrid working (ideally one day in our office in Manchester)Salary: £24,242 (pro-rata) + 10% pensionAccountable to: Indigo Head of Operations

LGBT Foundation is an impactful, vibrant charity with a wide portfolio of well-established services and rapidly developing new initiatives aimed at meeting the needs of lesbian, gay, bisexual and trans people.

Indigo Gender Service is setting the national standard for a pioneering, localised and person-centred primary care led partnership that enables trans, non-binary and gender variant people to reach their full potential.  

The Business Support Officer will provide additional assistance with the day-to-day administration of the service. The role will focus on answering the Indigo voicemail service, triaging and responding to emails in the public inbox as well as other inboxes, supporting the leadership team and on occasion the wider Indigo team, with admin.

If you have excellent communication, organisational and interpersonal skills, we want to hear from you!

We are taking positive action to encourage applications from people of colour (PoC) and other racially minoritised communities, trans*, non-binary, and/or older people (aged 50+), to improve the representation of colleagues from these communities in our staff team.

As this role focuses on working for a service specifically designed by and for trans and non-binary communities, we believe lived experience of being trans and/or non-binary and having experienced NHS gender transition services will be hugely valuable to the role.

Our values and behaviours are an important part of who we are; we feel it is essential to get the right people to work with us, so these values need to be as important to you as they are to us.

*Trans is an umbrella & inclusive term used to describe people whose gender identity differs in some way from that which they were assigned at birth; including non-binary people, cross-dressers, and those who partially or incompletely identify with their sex assigned at birth.

• Trans people are the experts of their own experience – our services are trans led, with trans and non-binary people guiding and feeding into them at all levels.
• Support is person centred – we recognise that there are as many ways to be trans and non-binary as there are trans and non-binary people in the world and we tailor our support to meet each person’s individual needs.
• Care is safe and affirmative – we support trans and non-binary people to be well informed about their choices by sharing knowledge, explaining options, promoting health, and trusting people to make decisions that are right for them.
• Knowledge is power – we share our knowledge and best practice with other services, showing leadership and empowering them to better meet the needs of trans communities.
• Care is delivered locally – trans and non-binary people are supported to access the full range of assets in their local communities and to maximise their wellbeing.
• We take a multidisciplinary approach to care – we bring together knowledge and expertise from different fields and backgrounds to ensure our service delivers the highest quality care to trans communities.

• Support Indigo management with ad-hoc administrative tasks.
• Support the implementation and delivery of Indigo Gender Service.
• Support the Head of Operations, Indigo Business Manager and Clinical Lead with tasks such as data collection, report writing, minute and note taking, sending letters and updating spreadsheets and databases.
• Monitor and manage multiple inboxes (email, tasks and voicemails) – daily monitoring, triaging, escalating complex queries/complaints, tasking relevant people, recording.
• Communicate with Service Users/professionals via phone and email.
• Support Talking Therapies/Voice and Communication Therapy teams with Service User admin.
• Complete and submit regular data reports.
• Process inbound referrals.
• Create agenda for and attend Multidisciplinary Team Meetings.

FOR MORE INFORMATION ABOUT THE ROLE PLEASE DOWNLOAD THE ROLE PROFILE AT THE TOP OF THIS PAGE.