Job Description: Events Manager

Position Title:  Events Manager
Location:  Secret World Wildlife Rescue, Somerset
Reports To:  Administration Manager
Salary: £28-£30k, based on experience
Bonus Scheme:  performance -based
Hours: Full-time, 40 hours per week (including  regular evenings, weekends & bank holidays )
Contract Type:  Permanent

Job Summary:

The Events Manager is responsible for the planning, coordination, and successful delivery of all events at
Secret World Wildlife Rescue. This includes weddings,  wakes, private hire bookings, internal staff events,
community engagement activities  as well as fundraising events, such as our annual Auction and Ball

.

The role also includes bar management, stock control, volunteer coordination, and playing a key role in
promoting events via social media, particularly through the Events Facebook page and other digital
platforms.

To support the role, the successful candidate will be provided with a company laptop, mobile phone,
and access to company vehicles for event -related travel.

Key Responsibilities:

1. Event Planning and Coordination

•  Plan, coordinate and deliver a wide range of events aligned with the charity’s objectives.
•  Conduct client meetings and site tours.
•  Produce event timelines, staffing schedules, and operational briefs.
•

Liaise with internal teams and third -party suppliers to ensure smooth event execution.

2. Client and Customer Relationship Management

•  Act as the main point of contact for clients.
•  Respond to enquiries via phone, email, and in person.
•  Manage event bookings and communications professionally, using the charity’s systems.

3. Bar Operations and Licensing

•  Oversee bar operations, staffing, setup, and compliance.
•  Ensure bar sales are conducted responsibly and legally.
•  Maintain required licensing, including holding a Personal Licence.

4. Stock Management and Procurement

•  Conduct regular stocktakes of bar, catering, and event supplies.
•  Order and replenish stock in line with event demands and budget.
•  Manage supplier relationships and minimise waste.

5. Volunteer and Casual Staff Management

•  Recruit, train, and coordinate volunteers and casual staff for events.
•  Prepare rotas and ensure effective team supervision.
•  Provide on -the-day leadership and support to ensure smooth operations.

6. Financial Management and Reporting

•  Track event and bar income and expenditure.
•  Collect and reconcile payments.
•  Provide event reports to management and support financial forecasting.

7. Health & Safety and Compliance

•  Conduct risk assessments and ensure event safety plans are in place.
•  Comply with all charity policies including safeguarding, GDPR, H&S, and licensing laws.
•  Maintain hygiene and cleanliness standards in all operational areas.

8. Social Media Management and Promotion

•  Manage and update the Events Facebook page, ensuring regular, engaging content is posted.
•  Promote upcoming events on other social platforms (e.g., Instagram, X/Twitter, Threads, etc.).
•  Collaborate with the Fundraising and Marketing teams to align messaging and branding.
•  Create basic graphics, videos, and written content where needed to advertise events and boost

bookings.

•  Respond to event -related messages or comments via social channels professionally and

promptly.

9. Travel, Systems and Communication

•  Use company vehicle to attend meetings, collect materials, or transport stock.
•  Use company mobile phone and laptop for all work -related communication, planning, and

reporting.

Key Skills and Experience

Essential:

•  Proven experience in planning and delivering successful events.
•  Strong customer service and relationship management skills.
•  Excellent verbal and written communication skills.
•  Experience managing bar operations and staff.
•  Familiarity with stock control systems and procurement.
•  Excellent organisational and time -management skills.
•  Experience managing or contributing to social media channels for a business or charity.
•  Ability to work flexibly, independently, and under pressure.
•  Competent in Microsoft Word, Excel, and email platforms.
•  Full UK driving licence.

Desirable:

•  Personal Licence holder (or willingness to obtain)
•  Food Hygiene certificate
•  First Aid trained
•  Experience working with or for charities, especially in wildlife or animal care
•  Experience with Canva or other design tools for social content creation

Qualifications

•  GCSEs (or equivalent) including English and Maths  – Essential
•  Qualifications in events, hospitality, business, or marketing  – Desirable
•  Food Hygiene and Personal Licence  – Required (or willingness to obtain if not already held)

Benefits

•  Performance-based bonus scheme
•  Use of company vehicle for event -related travel
•  Work mobile phone and laptop provided
•  Opportunity to be part of a supportive, inclusive  and enthusiastic team, making a real difference
to British Wildlife, the environment, and the local community in a rewarding and meaningful way
in line with the charities vision, mission and values.

•  Training and development opportunities to enhance retail skills and career growth.
•  Employee discount in stores and promotional events.
•  Paid holidays .
•  Pension scheme.
•  Employee Assistance Programme (EAP)  – available to  support your health and wellbeing .

This job description is not exhaustive and may be reviewed from time to time. You may also be
asked to carry out any other duties which fall within the broad spirit, scope and purpose of the role

.