{"@context":"https://schema.org","@type":"JobPosting","title":"Engagement and Assessment Worker","description":"\n \n

Salary:£38,645 per annum

Closing date:12/04/2026

Department:Client Services

Location:Oxford

Employment type:Permanent

Division:Skylight Oxford

Hours Per Week:35

Job Description

\n Crisis is the national charity for people experiencing homelessness. We have embarked on our\n \n 10-year strategy\n \n for ending homelessness. We know it is not inevitable. We know together we can end it.\n

Location: Crisis Skylight Oxford Skylight, Old Fire Station, OX1 2AQ. Please note this is an onsite role

Contract: Permanent

Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We know that together we can end it. It is an exciting and important time to be joining Crisis. We work with thousands of people across the country so they can leave homelessness behind for good. We have recently adapted the way our services work to maximise our impact in ending homelessness. We have increased our capacity to work with people one to one and strengthened our ability to support those people facing the most barriers to preventing or ending their homelessness.

\n About the role \n

As an Engagement and Assessment Worker, you will be the first point of contact for someone who comes to Crisis for help to end their homelessness. The Engagement and Assessment team provide a dynamic, engaging, and welcoming response to people who may be struggling to cope with overwhelming emotional and psychological distress. You will be responding to the immediate presenting needs of new members, completing urgent assessment of need and care planning. The support you offer will be person centred and holistic and will draw on individuals’ strengths and resilience. You will identify presenting needs, and establish if they meet the criteria for Skylight, using your expertise on homelessness, housing and benefits, signpost to appropriate services, or offer on-going support and interventions. This role is based onsite with no option for homeworking.

\n About you \n

To be successful in this role you will have experience of working within a relevant sector delivering support to vulnerable adults. You will have exceptional knowledge of relevant housing, homelessness, and welfare legislation. You will have an awareness of the barriers to engagement and participation experience by homeless and marginalised people and will understand how these barriers will be overcome. You will have the ability to make collaborative, consistent and persistent relationships with each person, and will have strong networking and partnership development skills to ensure the best outcomes for everyone.

You may have experience in, Housing, homelessness, welfare, complex needs, mental health, social care, offender management, support work, or well-being.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

\n We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.  \n

\n Working at Crisis\n  \n \n

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage
Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
Pension scheme with an employer contribution of 8.5%
28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
Flexible working around the core hours 10am-4pm
Enhanced maternity, paternity, shared parental, and adoption pay
Wellbeing Leave to be used flexibly and more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

\n How do I apply? \n

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 12^th April at 23:59

Interview process: Competency-based interview and interview task to Case Study sent to shortlisted candidates prior to the interview

Interview date and location: Thursday 23^rd April (in-person) at Crisis Skylight Oxford, Old Fire Station, OX1 2AQ

\n AI in Job Applications\n

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.

\n Accessibility\n

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email jobs@crisis.org.uk and our Talent Acquisition team will contact you to discuss how we can help.

\n For more information about our work please visit \n

https://www.crisis.org.uk/about-us/

To see our work in action please visit:

youtube.com/user/crisishomelessness

www.facebook.com/crisis.homeless

Registered Charity Numbers: E&W1082947, SC040094

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