Who We Are
Human Appeal is a global non-profit humanitarian and development organisation. We deliver life-saving emergency assistance such as food, medical aid, and disaster relief. At the same time, we run sustainable, community-led programmes in healthcare, education, and livelihoods to build resilience and self-reliance. Our experienced local teams work in vulnerable, hard-to-reach areas. Guided by a vision of a just, caring, and sustainable world, our mission is to save lives, alleviate poverty, and empower communities in line with the core humanitarian principles of humanity, impartiality, neutrality, and independence.
Position Overview
We have an exciting opportunity for a Employee Relations Officer position within the Global People and Culture department based at HQ.
We are seeking an experienced and proactive HR Officer specializing in Employee Relations to join our team. The ideal candidate will play a pivotal role in fostering a positive work environment, ensuring compliance with organizational policies, and enhancing employee engagement. This position requires a professional with strong communication skills, fluency in Arabic and English, ability to lead and conclude timely investigations efficiently and the ability to handle sensitive issues with confidentiality and integrity.
Main Responsibilities
Employee Relations Support
- Support the ER Manager/Lead in handling employee relations matters, including conduct, performance concerns, grievances, and policy compliance.
- Assist with ER case activities as assigned (information gathering, documentation, coordination, follow‑ups).
- Provide initial support and guidance to employees and managers under supervision, escalating matters as required.
- Ensure all ER work remains aligned with approved processes and guidance from the ER Manager/Lead.
Investigations & Compliance Support
- Support workplace investigations related to grievances, misconduct, safeguarding, and policy violations as assigned.
- Assist in preparing investigation documentation and draft structured investigation reports (English/Arabic) for review.
- Ensure confidentiality, accuracy, and timely record‑keeping.
- Support implementation and awareness of PSEA standards in line with organizational guidance.
Engagement, Surveys & Data Analysis
- Support the coordination of employee engagement, wellbeing initiatives, surveys, and feedback mechanisms.
- Collect, analyze, and interpret ER and engagement data to identify trends and risks.
- Conduct exit‑interview spot checks and prepare findings for internal review.
- Prepare dashboards, charts, and analytical reports using advanced Excel and other reporting tools.
Reporting, Presentations & Materials Development
- Prepare ER reports, presentations, summaries, and analysis for manager review and use.
- Support development of ER tools, templates, trackers, and reference materials.
- Assist in designing training materials, presentations, and awareness content.
- Support delivery of trainings and sessions when assigned.
Communication & Language Support
- Provide accurate Arabic–English translation of ER and HR documents, communications, and reports.
- Support effective communication for Arabic‑speaking employees in coordination with the ER Manager/Lead.
Collaboration & Operational Support
- Work closely with HR colleagues and stakeholders to support ER initiatives and projects.
- Provide day‑to‑day operational and administrative support, including scheduling, coordination, documentation, and follow‑ups.
- Take ownership of assigned ER tasks and small initiatives as delegated.
- Demonstrate flexibility in supporting additional ER responsibilities as required.
Key Skills & Competencies
- Strong analytical and problem‑solving skills; ability to identify issues and trends.
- Advanced Excel skills; confident with data, reporting, and presentations.
- Clear written and verbal communication in English (Arabic preferred).
- Strong teamwork, discretion, adaptability, and attention to detail.
- Professional judgment and ability to work effectively under guidance.
NB: Employee duties are not limited only to the above-mentioned responsibilities; they may perform other duties as assigned
Candidate essential criteria
Education
- Bachelor’s degree in Human Resources, Business Administration, or a related field
Experience
- Minimum of 3-5 years of experience in HR, with a focus on employee relations & investigations.
- Experience in conducting investigations and preparing comprehensive reports.
- High level of discretion, integrity, and professionalism when handling sensitive information.
- Collaborative team player with the ability to work under guidance and follow direction.
- Flexible, organized, and capable of managing multiple tasks with attention to detail.
- Ability to analyze employee data, surveys, and trends and prepare structured reports for review.
- Good documentation and report writing skills, particularly for ER cases and investigations.
Computer Skills
- Proficiency in HR software and Microsoft Office Suite Language Skills
- Exceptional communication skills in both Arabic and English (verbal and written).
Candidate desirable criteria
- Experience with reporting tools such as Power BI or similar analytics platforms is an advantage.
H ow to apply
We are keen to appoint the right person for this position as soon as possible and will be considering applications as they are received. To maximize your opportunity, please submit your CV by clicking the link provided to apply. We look forward to receiving your application and hearing from you.
Please note that we will only be contacting the shortlisted candidates. Applying candidates must have the legal authorisation or right to work in the designated work location/duty station.
Disclaimer: Human Appeal is committed to diversity, social inclusion, and gender equality/balance, and strongly encourages applications from underrepresented groups. The organisation maintains a zero-tolerance policy toward Sexual Exploitation and Abuse and Sexual Harassment (SEA/SH), with all staff required to comply with Preventing Sexual Exploitation and Abuse and Sexual Harassment (PSEA/SH) standards and safe recruitment procedures.