JOB DESCRIPTION General Assistant – Catering QVSR Catering Hospitality Manager Permanent 30 hours per week on a rota basis which may weekend working include evening and Job Title Location Department Responsible to Position type Hours of work Role Overview As a Catering Assistant you will be required to provide general assistance in the restaurant and kitchen area. You will be responsible for the hygiene and cleanliness within food preparation areas. You will be also responsible for assisting the Cook for carrying out basic food preparation tasks, such as washing and peeling food. Excellent customer service is an essential part of this role. Key Duties & Responsibilities • Prepare the serving area for all meals and serve food and beverages to residents and staff in the restaurant. • Comply with opening procedures. • Work on the till when required. • Ensure that all deliveries including donations are stored in compliance with HAACP regulations and stock is rotated under the guidance of the Cook in Charge. • Check all food deliveries agree with the advice note / invoice. • Take the temperature of meat and frozen goods on arrival, check bread and milk orders daily and ensure that no dry food packages or tins are damaged. • Keep kitchen tables and shelving clean, and maintain a clean environment around the serving area, washing machine and general area up to the back stairs at all times. • Fulfil cleaning duties as allocated on the cleaning rota, and as required. Duties include mopping floors, hoovering carpets, and cleaning sinks, fan grills, steel walls, food stores, ovens, fryers, fridges empty, cleaning trolleys, tables, chairs, floors, window sills, shelves and clean rubbish bins. • Cash up the restaurant each day and hand takings in to the Accounts Office / Duty Manager, ensuring money is agreed and signed for, and the correct float is left in the till. • During closing, clear the counter, lock the pantry, ensure all lights are switched off and windows are closed, and securely lock all the restaurant doors. • Provide excellent customer service at all times. • Report to relevant departments (i.e. Operations, Facilities etc.) all accidents, breakages, faults and any breaches in health and safety issues General Assistant-Housekeeping_Job Description_November 2025 Page 1 of 2 Other Duties • Assist in cover arrangements during the absence or leave of other members of staff. • Assist where required to provide catering support for QVSR functions. • Share feedback from residents on the quality of the food and beverage service to the Catering Team Leader. Competencies • Food & Hygiene Certificate • Health and Safety Certificate • Good communication and interpersonal skills • Ability to work as part of a team • Ability to work outside normal working hours on a rota basis. • Good time management and attendance • Previous experience in a catering customer facing environment The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. General Assistant-Housekeeping_Job Description_November 2025 Page 2 of 2