Unit 4, Archway Business Centre
            19-23 Wedmore Street   London N19 4RU

 020 3301 9850

            Registered Charity No. 294535

Job Description

Islington Mind is dedicated to promote the preservation and
safeguarding of mental health. We support the recovery process of
people who experience mental distress and provide for the relief and
the wellbeing of their carers.

Job title:                             Day Opportunities Support Worker -
                                              The Mental Health Recovery Pathway (MHRP) -
                                             Integrated Community Support (ICS)

Overview:

Reporting to:

Job purpose:

The Mental Health Recovery Pathway
(MHRP) is a mental health provision based
across three sites in Islington responding to the
mental health needs of Islington residents; it
offers two pathways – The Integrated
Community Support (ICS), providing day
service opportunities for people with Low and
Medium Preventative Care Needs.

The Integrated Community Support (ICS) Team
Leader

To deliver an excellent mental health provision
for Islington residents experiencing mental
health difficulties. To facilitate drop-in sessions
and group work in Islington Mind’s centres. To
offer one to one support to service users. To
carry out risk assessments and support plans
with individual service users and to measure
impact and recovery outcomes. To support the
smooth running of the service in line with all
policies and procedures.

Hours of work:

Annual Leave:

Salary:

Pension:

Location:

21 per week (Monday 12:30pm to 8:00pm;
Tuesday 9:30am to 5:00pm; and Wednesday
9:30am to 5:00pm)

26 working days per year, plus Bank Holidays
(pro rata) The post is Fixed Term up until the
end of March 2026

£27,993 – £30,063   pro rata (Scales SC4/14 -
SC6/18 of the National Joint Council for Local
Government pay scales)

Islington Mind operates the auto-enrolment
pension scheme and currently employer
contribution is 3% and employees contribution
is 5%

This post is in-person onsite – the post holder
will provide a service from a number of Islington
Mind sites in the borough

Duties And Responsibilities

Day to day centre facilitation and management

1.  To facilitate our mental health Drop-in Sessions, in liaison with the

responsible Team Leader.

2.  To support the smooth running of our centres at all times, ensuring
they run safely and that all Islington Mind policies and procedures
are followed by service users and volunteers.

3.  To support the referral process of new service users, including
facilitating initial risk assessments and needs assessments.

4.  To offer one to one support to service users. To carry out support
plans and to measure impact and recovery outcomes (Dialogue+).

5.  To carry out health and safety checks as required by the Team

Leader/CIS Manager

6.  To enable service users join the vibrant and engaging sessions

offered in each centre by providing staffing support where needed
on the day as directed by the Team leader/ICS manager

Service Delivery

1.  To  maintain  gateway  points  of  access  for  community  experts  -
sharing  community  expertise  and  skills  within  the  Mental  Health
Recovery Pathway

2.  To support service users to access external community resources.
3.  To support contact with ‘hard to reach’ people (e.g. those that are

not accessing services)

Service User / Carer Involvement and Support

1.  To encourage service users to become part of Islington Mind’s Co-

production team.

2.  To encourage service users to take part in decision making

processes and in all aspects of service delivery and development.
3.  To establish supportive and respectful relationships with service

users and carers; to work in a way that acknowledges the personal,
social, cultural and spiritual strengths and needs of the individual.

4.  To support and encourage individual service users and carers to
develop and use self-advocacy skills, develop self-management
strategies, progress to and/or maintain independence.

5.  To carry out strength-based assessments and action plans to all
new service users, promoting empowerment, choice and control.
Enabling individuals to identify their own achievable and realistic
goals.

6.  To provide direct support as required including liaising, at the

request of the service user, with external agencies such as the
Department of Work and Pensions and GP clinics

Volunteers- Mentors support

1.  To support the active engagement and day to day support and

supervision of the team of volunteers and mentors who are involved
in the delivery of our activities and services

2.  To help organise the production of training materials, and the

coordination and/or delivering of volunteer training programmes

Communications

1.  To take personal responsibility for effectively communicating with

service users, volunteers, colleagues, and managers.

2.  To regularly promote all activities, external opportunities, gateways
training and workshops and the Directory of Islington to existing
service users, externally to potential new service users and amongst
professionals within the community

3.  To work in collaboration with other members of the team, ensuring
good communication between different provisions of the pathway.

4.  To actively promote the purpose, importance and impact of the

services we offer to professionals within the community.

Monitoring, Evaluation and Quality Assurance

5.  To maintain current quality standards in accordance with Islington

Mind’s policies and procedures, and to help develop new procedures
necessary for the quality performances of the service

6.  To maintain clear, accurate and up-to-date records of service users
and all activities and work carried out on Islington Mind’s database.

7.  To use monitoring and evaluation tools regularly and prepare

Information for quarterly reports.

Risk Management

1.  To be vigilant for potential risks and hazards and to manage risk

within your sphere of responsibility. This includes taking reasonable
care of your own safety and the safety of others who may be
affected by acts or omissions.

2.  To be aware of the responsibilities placed upon you by The Health

Act (2007) to ensure they maintain a safe, infection free
environment. This includes the knowledge and understanding of the
management of infected service users and the principles of
Standard Infection Control Precautions including the correct
technique for Hand Washing and the appropriate use of Personal
Protective Equipment (PPE).

General

1.  To work collaboratively within a team environment and act as a

positive role model. Demonstrate professional and caring attitudes
and behaviour towards other team members, partner organisations,
service users and carers

2.  To work in accordance with Islington Mind’s policies and procedures
including the Safeguarding Policy, GDPR Policy, Confidentiality
Policy, Health and Safety Policy and Advocacy Code of Practice.
3.  To accept line management supervision from the Team Leader and

ICS Manager. To attend supervision sessions, meetings and
Islington Mind’s staff meetings as required and to undertake any
necessary training as directed by the ICS Manager

4.  To perform such other relevant and appropriate duties and

undertake any other tasks within the general framework of the
position, as from time to time may be determined by the ICS
manager and in keeping with the grade and purpose of the post

All Islington Mind staff are expected to:

5.  Recognise changes in circumstances promptly, report to managers
and team and help adjust plans and activities, accordingly, finding
practical solutions to overcome barriers.

6.  Assist in creating a sense of common purpose.
7.  Make best use of available resources and proactively seek new
sources of support when necessary, including engaging with
fundraising efforts and activities.

8.  Act within the limits of their own authority.
9.  Take pride in delivering high quality work.
10. Take personal responsibility for making things happen.

PERSON SPECIFICATION

Skills, Abilities and Experience:

Understanding Of and Experience Working Within Mental Health Setting

1.  An understanding of and commitment to the rights and needs of mental

health service users including a thorough understanding and knowledge of:

•
•

•
•

the impact of mental health problems on an individual
the stigma surrounding mental health problems and its effects and
impact on mental health service users
the impact of caring for someone with mental health Issues
relevant mental health and carers legislation

2.  At least two years’ experience of providing direct mental health and advocacy
support to people with mental health problems in one to one and in group
settings

3.  Excellent skills and experience of service user interviewing and assessment,
of crisis management including experience of dealing with conflicts and
strong emotions (e.g. anger management) and of a broad range of
approaches to advocacy

Other Skills and Experience Key To The Role

4.  Excellent interpersonal and communication skills at all levels, ability to

demonstrate good empathy and listening skills

5.  Excellent written communication skills - sufficient to write supporting letters

e.g. to support service users’ welfare benefits and monitoring reports,

excellent computing and internet skills and excellent numeracy skills –
sufficient to deal with financial and other management information
6.  Substantial experience of project administration, managing petty cash,

collating statistics, keeping accurate case notes, evaluating, monitoring and
reviewing services

7.  Ability to work in a confident and assertive manner, motivate and provide
leadership within a mental health setting, securing high standards of
performance from all members of the team

8.  Experience of working on own initiative and as a member of a closely-knit

team, organising, prioritising own work and multi-tasking, be adaptable and
solve problems creatively and negotiate with individuals and groups from all
backgrounds.

Updated Oct 2024