Domestic Abuse Support Workers and Administrative Staff

Would you like a job that helps you make a difference to peoples lives? Would you like to contribute to empowering individuals and families who have experienced domestic abuse? Do you have personal reslilience, empathy and can provide a high level of care? Then we would love to hear from you!

Due to successful funding and internal promotions, we have a number of vacancies at our charity.

For all of our roles you will need to work as part of a team providing support to victims of domestic abuse.
Our offices are all busy environments and an ability to react and adapt to challenging situations is key to supporting all victims in a professional and supportive way.
You will also be required to take part in an on call rota.
A good knowledge of the causes and effects of domestic abuse would be advantageous as well as being organised and able to prioritise safety.
Domestic Abuse Safety Unit (DASU) has offices across Wrexham, Flintshire, Conwy and Denbighshire and supports over 6000 men, women, children and young people every year.

If you think you have got what it takes to join an amazing team, head over to our website for individual vacancies that are available now.

Current DASU Vacancies

Domestic Abuse Refuge Support Worker – Flintshire – please click on more information

Refuges - Flintshire

Hours of work 37.5 hours per week Responsible to Refuge team leader Salary £14.10 per hour Work location Denbighshire & Conwy – Various Locations Function To provide support to men, women and children living in refuge accommodation who have experienced domestic abuse This post is subject to an enhanced DBS check. RESPONSIBILITIES The post holder will be expected to: • Work based at refuge accommodation across Conwy. • Respond to the needs of men, women and children who have suffered domestic abuse by providing appropriate help and support to enable them to make decisions about their lives. • Offer information on all relevant topics- safety, housing, benefits and legal options. • Inform residents of their rights and give the support needed to obtain them. • Keep accurate records on admissions and referrals and any other information necessary. • Evidence the ability to provide appropriate support whilst encouraging independence. • Record the daily activities on DASU online monitoring system. • Work to Supporting People framework and guidelines. • Encourage and support individuals to follow the agreed actions on support plans. • Receive regular line management from the Refuge team leader and participate in individual supervision. The post holder will keep line management informed of urgent issues arising during the course of work that require intervention (e.g. child protection issues / changes in risk). The post holder will be expected to undertake on-going training as part of continuing professional development. • Strengthen DASU’s position as a leading specialised domestic abuse service within North Wales by consolidating and improving community links and relationships with other statutory and voluntary agencies. • Have a flexible approach and be willing to support clients outside of normal working hours where necessary and strictly in line with DASU lone working policy. • Take part in DASU ‘on call’ service on a rota basis and take annual leave entitlement with care to ensure that the project has adequate cover in place. • Accept a role that requires intense emotional labour; it is essential that the post holder actions good personal boundaries and the ability to maintain a clear sense of client –centred objectivity. • Maintain a robust awareness of the changing nature of risk within a domestic abuse setting, using appropriate and agreed information sharing protocols to manage any changes effectively and safely. The post holder must be an excellent communicator, able to meet people at their stage in the processes of change and be able to motivate people to make positive changes with sensitivity and acute awareness of individuality. • Utilise a comprehensive range of available options to ensure that people who are referred into the Refuge are provided with mutually agreed and personally tailored practical assistance, information and emotional support that aims to maximise opportunities and improve their experience or circumstances in the following areas:- • Personal Safety and Well – Being • Legal Options • Financial Income / Management • Personal Physical and Mental Health • Child Protection Issues • Employment and Education Opportunities • Personal difficulties with Drugs and Alcohol Misuse • Personal Motivation and Independence • Social Networks and Family Life QUALITIES AND SKILLS REQUIRED • Understanding of the causes and effects of Domestic Abuse. • Knowledge and understanding of trauma and how it affects individuals • Ability to communicate sensitively with individuals who may be distressed in a trauma informed way • Understanding and commitment to the aims of DASU. • Ability to work under pressure. • Flexible approach to working hours that fit the requirements of the organisation. • Ability to work well on own initiative. • Welsh speaking desirable. • Car owner, and full, valid driving license essential. • Computer skills essential. • Willingness to undertake some weekend working. • Willingness to undertake some evening working. • Practical housekeeping skills essential.