Accommodation Services Manager

Job Number

This role will be located on campus at Bangor. Through our Dynamic Working framework, there will also be the option to spend some time working remotely (although remaining in the UK) to support work life balance, which will be discussed further with candidates at interview.

Applications will also be considered to carry out this role on a part-time or job share basis.

For an informal discussion regarding the requirements of the role please contact d.mcintyre@bangor.ac.uk
Applications will only be accepted via our on-line recruitment website, jobs.bangor.ac.uk. However, in cases of access issues due to disability, paper application forms are available by telephoning 01248 382646.

Closing date for applications: 12th December, 2025.

You will be informed whether or not you have been shortlisted by 5pm on 19th December. Due to the University being closed over Christmas, interviews will be held in January 2026.

Committed To Equal Opportunities.

Purpose of the Job

• Lead the provision of a student focused, commercially viable university accommodation service.
• Be responsible together for delivering the best student experience for all student residents of the University’s Halls.
• Develop best practice and use recognised industry standards and benchmarking to ensure that Bangor’s accommodation exceeds student expectations and provides a safe and caring environment for our students.
• Lead the day-to-day Accommodation Services team, including responsibility for the safety and well-being of student residents and the creation of a positive, welcoming and student-centred University community within Halls.
• Manage the annual budget Accommodation Services, including planned maintenance and annual pricing.
• Lead on the marketing, sales and management of the accommodation portfolio.
• Ensure compliance of Accommodation Services with the UUK Code of Compliance and relevant H&S legislation.
• Lead on elements of departmental strategy related directly to Accommodation Services, particularly customer service, student representation and safety and discipline within accommodation.
• Act as the primary University liaison for the Accommodation Services department with external stakeholders.
• Implement and monitor an effective pastoral support system for students in residence, alongside the building of a positive community and student-centred community within university halls.
• Work collaboratively (e.g. Student and Academic Services colleagues, Students’ Union, other University departments external stakeholders) to ensure relevant programs and services are delivered efficiently and complement those already in existence or planned.
• Support the delivery of the Student Experience team's “Campus Life” programme of events and activities.
• Develop and promote awareness of the broader strategic aims and values of the University and work to advance these aims and values within your own area of responsibility.
• Create strong marketing and communications for the department’s publications and web pages and will manage promotion the accommodation to all potential students and especially to returning students.
• Be responsible for the legal, operational and financial compliance of the University’s Halls of Residence, promoting a positive student experience.
• Ensure the provision of a responsive and efficient service to operational issues
• Deliver and develop an effective and flexible service, implementing appropriate strategic initiatives to ensure the efficient operation and delivery of accommodation in partnership with students.

Main Duties and Responsibilities

Management & Leadership

• Manage and Lead both the Accommodation and Operational teams in the provision of accommodation and servicing the operational issues of the Residences.
• Supervise and monitor performance and carry out PDR interviews in line with university guidelines.
• Lead the development of administrative activities/policies to improve and develop good practice and ensure consistency across all section teams.
• Contribute to the development of appropriate and current training programmes available within or external to the University.
• Determine and maintain appropriate teamwork and activity to enable staff to carry out duties. Planning for peak operational times to ensure safe working practises and adequate staffing levels.

Financial

• Effectively manage the financial resources of the department, driving forward value for money initiatives in conjunction with other Managers.
• Be responsible for all aspects of budget management of cost codes allocated to the post holder.
• Abide by the University financial regulations, policies and procedures.

Operational Service Delivery

• Delivery and development of a student-centred approach to community building to ensure the highest standard of student experience.
• Facilitate meetings and prepare appropriate reports and presentations, to address discussions and decisions in order to develop the service.
• Ensure the smooth day to day operation of the service.
• Co-ordinate staffing to meet the varying daily demands of the service.

Quality Management:

• To be responsible for ensuring all services provided by the residences to students are of the highest standard.
• Responsibility for contributing to, implementing and monitoring of Service Level Statements with internal and external suppliers and customer.
• Responsibility for contributing to and supporting all research and feedback mechanisms to ascertain the requirements and opinions of residents.
• Responsibility for legal compliance of the residences including but not limited to UUK Code of Practice.
• Responsible for ensuring the highest standards of health and safety are always adhered to and that all records are completed and up to date.
• Responsibility for supporting the University’s sustainable agenda, through recycling, energy management schemes etc.

Customer Service, Marketing & Communications

• Ensure excellent levels of customer service are provided throughout the customer journey in student accommodation, including open days, marketing & communications.
• Devise, develop and implement suitable marketing strategies to coordinate professional communications to residents in Student Accommodation, to include email, and other online and physical communications.
• Ensure accommodation publications are reviewed and developed on an annual basis, or as required.
• Implement and oversee other strategies for all halls of residence including surveys and feedback systems and risk management.
• Ensure University accommodation is presented professionally and accurately at University Open Days and intake days.
• Develop and maintain with Student Recruitment online accommodation information, to ensure students are provided with accurate information in an engaging way.
• Promote good working relationships with other University staff, students and the public, and be prepared to work with any team, on any site of the University.

Equality and Diversity

• Act in a way that demonstrates the University’s commitment to Equality and Diversity for staff, students and partners.

Other Duties and Responsibilities

General

• Some out of hours and weekend work may be required and flexibility must be shown by the post holder to deliver this service need.
• Be part of an on-call rota as part of an escalation process out of hours, supporting and representing the Halls’ team on all Hall specific matters and to assist in the provision of cover as required.
• To carry out any other duties, as instructed by the Director of Student Life.
• The post holder will be expected to participate in performance review and developmental activities.
• The post holder will be expected to comply with the University equal opportunities policies, Dignity at Work and Study Policy and the University’s Welsh Language Policy and the Welsh Language Standards.
• The post holder has a general and legal duty of care in relation to health, safety and wellbeing and must take all reasonable steps to ensure a safe and healthy working environment for themselves and for other members of staff, students and visitors affected by their actions or inactions.  The post holder is also required to comply with all applicable health and safety policies, procedures and risk assessments.
• The post holder must comply with relevant legal and financial policies and procedures and be aware of their responsibilities in terms of the legal requirements of their post.

This is a description of the job at the time of issue. It is the University’s practice periodically to review and update job descriptions to ensure that they accurately reflect the current nature of the job and requirements of the University and to incorporate reasonable changes where required, in consultation with the job holder.

Person Specification

Qualifications/Training

Essential

• Educated to postgraduate degree level (or have equivalent, significant and relevant professional experience).

Experience/Knowledge

Essential

• Managerial experience.
• Demonstrable knowledge of marketing/communication management and its application relating to customer services
• Experience of leading a team to deliver high levels of service.
• Experience of budget management.

Desirable

• Managerial experience in a similar role with a HE institution or other relevant public body.

Skills/Abilities

Essential

• Excellent interpersonal skills.
• Ability to build effective influential relationships with key stakeholders both internal and external to the University.
• Proven ability to supervise and motivate a diverse team and able to give clear instruction and guidance using good judgement and competence.
• Excellent organisational skills with the ability to work accurately under pressure, prioritise work and meet specific deadlines.
• The ability to work as part of customer orientated team and with other University staff operating under the terms of a service level agreement.
• The ability to work on one's own initiative.
• Awareness and understanding, of how to develop and deliver a culture of excellence in customer service.
• IT literate with competence in the use of the Microsoft Office suite, internet and website management.

Other

Essential

• Demonstrate a flexible and adaptable attitude to duties undertaken and a willingness to work outside normal working hours when required, to meet the needs of the service.
• The ability to speak Welsh fluently and carry out tasks such as writing emails in Welsh to a variety of audiences is essential for this post

General

The University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We strive to develop a workforce from all sections of the community regardless of sex, gender identity, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We promote and facilitate the use of the Welsh language through our progressive Welsh Language Policy. We comply with the Welsh Language Standards and are committed to equality of opportunity. You are welcome to apply for any job in English or Welsh and all applications submitted will be treated equally.

We are a member of Advance HE's Athena SWAN Gender Equality charter and hold a Silver award in recognition of our commitment to and progress towards gender equality within the University's policies, practices, and culture. We are proud to be a Disability Confident employer.

All members of staff have a duty to ensure their actions are in line with the overall environmental aims of the University and minimise their environmental impact.

All offers are made subject to proof of eligibility to work in the UK and receipt of satisfactory references.

We have a legal responsibility to ensure that you have the right to work in the UK before you can start working for us. When you apply for this post you will be required to explain the basis upon which you believe you will able to live and work in the UK legally on the commencement date of the role should your application be successful. If you do not have the right to work freely in any position in the UK already, any offer of employment we will make to you will be subject to you obtaining a right to work visa. The following link provides information on the various visa routes into employment and the eligibility requirements (including switching visa status where permissible) https://www.gov.uk/browse/visas-immigration/work-visas. If you are successful in your application we will discuss visa options with you at the time of making the offer of employment.

Please note that, in the event of applications being received from candidates on the University's Redeployment Register with a reasonable skills match to the post specification, these applicants will be given prior consideration.