Engagement Centre Assistant
As an
By doing this well and delivering excellent customer service, you’ll encourage our supporters to participate fully in the global movement of Compassion so that together, we can release more children from poverty in Jesus’ name.
By doing this well and delivering excellent customer service, you’ll encourage our supporters to participate fully in the global movement of Compassion so that together, we can release more children from poverty in Jesus’ name.
Key Responsibilities
- Actively maintain and promote Compassion UK’s Christian ethos and values
- Build relationships with supporters to ensure they are known, loved, connected, and ignited to action.
The ideal candidate will bring the following skills, competencies and experience to thrive in this role:
- Customer service experience. Demonstrated ability to engage customers and manage their inquiries effectively.
- Core computer and administration skills. Experience with basic office systems such as Outlook, Teams, and Word is required.
- Able to work independently and as part of a team. Pursues targets, maintains quality, and handles challenging inquiries with patience, prioritising supporters' interests.
- A great listener and communicator. Actively listens, balances friendliness with professionalism, adapts communication, and clearly explains complex situations.
- Adaptable, flexible, and resilient. Comfortable in fast-paced settings, meets objectives with high quality, handles tough inquiries patiently, and adapts to flexible schedules to prioritise supporters.
- There’s an occupational requirementfor the holder of this role to be a practising Christian, in order to promote Compassion’s ethos and help others to experience, explore and express the faith-based motivation of our work. (You can read more about this in ourPolicy on Posts to be Held by Christians.)
Location, hours, key dates and benefits
📍
Starting from 21 hours per week to 35 hours per week
Applications close: 10 am
🗓️Key Dates
🗓️Key Dates
on 25 January 2026
Assessments: begin
12 January 2026Formal interviews: start19 January 2026and are expected to conclude by5 February 2026
Please note: This is a rolling campaign. Assessments and interviews will begin before the application deadline, so early applications are strongly encouraged.
We are committed to building a diverse and inclusive team. We welcome applicants from all backgrounds and experiences
*
Please submit your application as early as possible, as Compassion UK reserves the right to close this vacancy early. Applications will be reviewed as they are received, prior to the closing date. We also reserve the right to interview and appoint a suitable applicant before the closing date.
Please note that we can only consider applicants who currently have the right to work in the UK without requiring sponsorship.
Please note that we can only consider applicants who currently have the right to work in the UK without requiring sponsorship.
Assessment Tasks
As part of our recruitment process, you may be asked to complete an assessment task.
If you progress beyond the shortlisting stage, we’ll provide details of the task, which may be completed either ahead of your interview or on the day itself. This helps our panel gain a fuller understanding of your approach and suitability for the role.
Candidate Pack
Please explore our
candidate packStatement of Faith,Core Values,
Ethos Statement,
our commitment to Child Protection.
What we offer in return:
25 days of annual leave plus bank holidays, with 3 extra gifted days at Christmas to help you rest and recharge.
💙 Enhanced annual leave.
💙 Enhanced annual leave.
💙 Enhanced Pension scheme.10% employer contribution to help you plan for the future.
💙 Private medical and dental cover.Comprehensive health support for you and your family.
💙 Income protection and life cover.Including 4x salary life insurance and group income protection.
💙 Enhanced policies.Family-friendly leave, support for carers, and enhanced sickness leave.
💙 Employee Assistance Programme (EAP).Confidential support through Help@Hand, including counselling, wellbeing resources and staff discounts.
💙 Specsavers eye care vouchers.Routine eye tests and support for screen-use glasses.
💙 Electric car scheme.Salary sacrifice scheme to support sustainable travel.
💙 Time in lieu.Recognising your commitment and flexibility.
💙 Free parking at Compassion House
💙 Access to Compassion House gym.With shower facilities to support your wellbeing.
💙 Access to Compassion House gym.
💙 Access to
the Company Shop.💙 Celebrating life milestones.We love to celebrate birthdays, weddings, babies and more.
💙 Tea and Treat Wednesdays.A midweek moment to pause and enjoy together.
💙 Fully equipped kitchen and breakout areas.Space to relax, connect and refuel.
💙 Free tea, coffee and fruit in the office
💙 Hot-desking freedom.Sit where you want, when you want.
💙 Hot-desking freedom.
💙 Daily team prayers and devotionals.Time to reflect, worship and grow together.
💙 Compassion updates and worship events
💙 Smart casual dress code
💙 Learning and development opportunities.Grow your skills through training, mentoring and coaching.
💙 Smart casual dress code
💙 Learning and development opportunities.
💙 Recognition programmes.Including formal rewards, shout-outs, service awards and more.
💙 Flexible and hybrid working.
Contact us
Please reach out to the People & Culture team for any additional information or questions
at
careers@compassionuk.org
About Compassion UK
Compassion UK is committed to ensure everyone who comes into contact with us or our work is protected from all forms of harm, abuse, neglect, and exploitation. As such, Compassion UK expects all staff to share this commitment and uphold the highest standards of safeguarding.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which will include Disclosure and Baring Service checks. Compassion UK also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we'll request from the job applicant's previous employers information about any findings of sexual misconduct - such as sexual exploitation, sexual abuse and/or sexual harassment - during employment. We'll also request information of incidents under investigation when the applicant left employment. When someone submits a job application with us, they'll be confirming that they understand these recruitment procedures.
To comply with our obligations under the Immigration, Asylum, & Nationality Act 2006 we cannot consider applicants who do not presently have permission to work in the United Kingdom. We are only able to consider applications from candidates who have the right to work in the UK. Unfortunately, we are unable to offer sponsorship for work visas.
To comply with our obligations under the Immigration, Asylum, & Nationality Act 2006 we cannot consider applicants who do not presently have permission to work in the United Kingdom. We are only able to consider applications from candidates who have the right to work in the UK. Unfortunately, we are unable to offer sponsorship for work visas.
Documents
Our Hiring Process
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