Information & Advice Officer
Age UK Lincolnshire is an independent local charity – a brand partner of Age UK – supporting more than 5,000 people every week, making a real difference to people’s lives. We are looking for an Information & Advice Officer to join our team.
- 35 hours per week
- Lincoln based
- Salary: £26,374 per annum
- Permanent Contract
- Driving Licence is essential
The role is mainly office based at our offices in Lincoln but will require some travel to visit clients in their homes who are unable to attend the office, or attend outreach events.
As an Information & Advice Officer you will join an established team of advisors who provide professional and accurate information and advice to older people across Lincolnshire, either in person, virtually or by telephone. The successful applicant will support the development and delivery of the Information and Advice service at all outlets of the organisation and in community settings.
The successful post holder will provide specialist advice and support on welfare benefits and related issues including wellbeing, care and housing, ensuring clients maximize their income and access all entitlements available to them. The role often involves complex casework and signposting to other services.
The successful applicant will have a positive, enthusiastic and friendly nature. An appreciation of the needs and an understanding of the issues affecting older people is required.
Skills needed for the role
- Very good knowledge of welfare benefits for older people (in particular those of state pension age).
- Strong communication, listening and problem-solving skills with a positive, proactive approach.
- Ability to manage a large, diverse and constantly evolving caseload.
- Good IT skills and experience working on Microsoft 365 and with a web-based caseload management system (ideally Salesforce).
- Empathy and attention to detail.
- Proactive approach with ability to work independently and effectively as part of a team. Self-motivation and strong commitment to service excellence is required.
Full UK driving licence and access to a car is required as you will be expected to attend outreach sessions and complete home visits when required.
What we provide
- Access to Blue Light Card for discounts and savings
- Tickets for Good (free or discounted tickets for events)
- Age UK discounts (dedicated portal provided by AON)
- Employee Assistance Programme (provided by Bupa)
- Mental Health First Aider Scheme
- Dementia Friends training
- Paid for enhanced DBS check
How to apply
This is an excellent opportunity to join a leading local charity and provide a valued service to the local community.
If you are interested in the role, then please click here to complete our application form. We encourage applicants to refer to the job description and person specification in order to complete their application.
Closing Date: Wednesday 7th January 2026
Interview Date: Tuesday 13th January 2026
If you have any questions about the role, get in touch with the Human Resources Department by calling 03455 564 144 or email hr@ageuklincolnshire.org.uk
Role subject to Disclosure and Barring Scheme.
We reserve the right to close the advert before the closing date if we receive a sufficient number of applications
Use of AI
At Age UK Lincolnshire we recognise that technology is changing the way people apply for jobs and Artificial Intelligence (AI) can be a valuable tool to support your journey. However, it’s important to ensure your application still reflects your own voice and skillset. AI should support, not replace, your experience. Always review AI-generated content carefully and be ready to talk about it in interviews.
Our Commitment to Safeguarding
Age UK Lincolnshire has an ongoing commitment to safeguarding, to demonstrate this we ensure that we follow safer recruitment practices. Our application form and interview process will always contain safeguarding-related questions. To ensure that our pre-employment checks are thorough, we will obtain and verify references from previous employers and conduct Disclosure and Barring Service (DBS) checks for all new employees. Everyone at Age UK Lincoln & South Lincolnshire will receive a comprehensive induction which will cover an insight into safeguarding principles, policies and procedures. In addition, all employees complete mandatory Safeguarding Training.