Lead, Inspire & Make a Difference! 

Are you passionate about retail and ready to take on a new challenge that makes a real difference in your community?

We’re looking for an enthusiastic and driven Shop Manager to lead the way in our Towcester shop.  Working with a team of staff and volunteers you will lead in the day to day running of the shop and anything that brings! 

With your retail expertise and passion for purpose, you’ll be at the heart of running a successful shop that supports our mission, drives sales, and is a valued part of the local community.

If you’re ready to make your mark and lead an exciting venture – we’d love to hear from you!

What you’ll do:

Running the shop efficiently and profitably, maximising sales, Gift Aid, and round-up donations

Managing visual merchandising, stock rotation, and product display to the highest standards

Overseeing the effective sorting, pricing, and presentation of donated goods

Leading and inspiring a team including an Assistant Shop Manager, and a team of volunteers

Organising staff and volunteer rotas to ensure adequate cover, including on weekends

Providing excellent customer service and handling queries or complaints professionally

Monitoring financial performance, managing shop expenses, and ensuring compliance with audit and cash handling processes

Ensuring full compliance with health and safety, safeguarding, GDPR, and equality policies

Acting as an ambassador for the charity in the local community and supporting fundraising events

What you’ll need:

• Retail management experience (charity retail experience is a bonus, but not essential)

• Strong commercial acumen with proven track record of delivering financial targets

• Strong leadership skills with the ability to motivate and support staff and volunteers

• A customer-focused approach with a friendly and professional manner

• Experience handling cash, banking, and financial reporting

• Excellent organisational skills and attention to detail

• Ability to work flexibly, including weekends, and to provide occasional cover in other shop locations

• A passion for the charity sector and supporting local communities

Who we are: 

Set in the tranquil grounds of Willen Lake, Willen Hospice is the leading provider of specialist palliative care in the Milton Keynes area. We offer round-the-clock, expert care to local patients with a life-limiting illness, both in their own homes and in our In-Patient Unit. Our passionate staff and volunteers make sure our care is personalised to each patient’s needs and supports their loved ones too. We have a thriving Therapeutic & Wellbeing service providing counselling, physiotherapy, activity groups and more, and a specialist Lymphoedema service. As a registered charity, we raise vital funds through our dedicated Business Development team and our growing portfolio of high street and online shops, to ensure our care stays free of charge.

This appointment is subject to an Enhanced Disclosure and Barring Service check. 

For more information and to apply please visit:

www.willen-hospice.org.uk/careers  

If sufficient applications are received we will close the vacancy in advance of the advertised date. Please apply early.

Interviews will be held on 19 & 21 November 2025