Job Reference:
1615
Location:
Wiltshire
Hours of Work:
22.2 – 29.6 hours per week – part time
Salary:
£25,221 FTE per annum, rising to point 19 £27,780 per annum (pro rata for part time hours))
Contract Type:
Temporary Contract
Closing Date:
23 Nov 2025
ID: 1615 SENDIASS Case Officer and Child and Young Person Lead
Service: Wiltshire SENDIASS
Salary:
- Starting £25,221 FTE per annum, rising to point 19 £27,780 per annum
22 hpw = £15,132.60 - £16,668.00 per annum, pro rata
29.6 hpw = £20,176.80 - £22,224.00 per annum, pro rata
- Additionally, £480 home-based allowance FTE per annum, pro-rata
Location: Homebased within Wiltshire county area, with an expectation for frequent local travel, and some occasional wider and national travel for regional and national events.
Hours: Between 0.6 – 0.8 (22.2 – 29.6 hours per week – part time), to be negotiated with the successful candidate.
We offer flexible working arrangements - please see below for more details.
Contract: Temporary, fixed term for one year in the first instance, with the potential for extending, depending on budget review and business needs.
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the
importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
We are looking for a motivated, passionate and committed Case Officer for our SENDIAS service in Wiltshire, who will be responsible for leading on the development of our Child and Young Person work. You will demonstrate experience of working with children, young people and families with additional needs and a drive to empower service users to self-advocate, improving holistic life chances.
To join us as a Case Officer, with responsibilities as the Child and Young Person Lead, you will have a recognised professional qualification in education, health, social work or equivalent (or equivalent experience) and evidence of a commitment to continuing learning and professional development, preferably with at least two year’s experience in a role working directly with children and young people with SEND, with particular experience of supporting the 16-25 years age group.
With a solution focused, early intervention approach, you will provide both enquiry and casework support for families and young people specifically, including in relation to the Education and Healthcare Plan (process), as well as providing impartial advice around a wide range of education, health and social care issues, such as resolving disagreements, mediation and SEND appeals.
You will have the ability to empathise with and assist families of children/young people with additional needs or in crisis. You will demonstrate highly developed interpersonal and active listening skills and first-rate verbal and written communication skills to empower service users to self-advocate.
Main Responsibilities:
• To provide both initial enquiry and casework support for children, young people and their families/representatives through phone calls, emails, online and face-to-face meetings in relation to SEND.
• A key part of this role will be to develop and maintain in-depth knowledge of current legislation complying with statutory guidance and best working practises. To work in-line with Information, Advice & Support Service (IASS). To undertake IPSEA L1-3 training in order to manage enquiries and casework, providing impartial legal information, advice and support in accordance with SEND legislation, policies and SENDIASS Minimum Standards and exemplifications, including the EHCP process, amongst others.
• As Child and Young Person Lead, in liaison with the Project Manager, take the initiative on Child and Young Person service development as a priority.
Main Requirements (for full details check the job description and person specification):
• To provide individual impartial and accessible enquiry resolutions and casework for parents and young people through:
• Phone, text, Teams and email contact
• Home visits or SENDIASS events
• Representation and support in preparing for and attending meetings, either face-to-face or online
• Listening to concerns and helping families to understand local and statutory procedures and interventions
• Signposting to other local or national sources of holistic support
• Help to empower families with filling in forms, writing letters and reports, tailoring support as far as possible to individual need to ensure equal access to the service
• Planning support to ensure the best use of time and advising on options
• To provide confidential and impartial advice to young people on their own, if requested, and promote the voice of the child/young person throughout all case work and in your role as Child and Young Person Lead.
• To adopt a conciliatory approach in resolving disagreements through early intervention to facilitate and improve communication between all stakeholders, including via meetings and reviews, mediation and tribunals.
• To ensure you have an understanding (appropriate to your role) of, and comply with the Local Authority and Family Action’s procedures, for promoting and safeguarding the welfare of children and vulnerable adults. To maintain professional curiosity and open dialogue.
• Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Child and Adult Workforce with Children’s Barred List check
• Benefits:
- an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days, plus Bank Holidays
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
• Click the ‘Apply’ link below and fill out our digital application form
• Closing Date: Sunday 23rd November at 23:59
Please note: we reserve the right to close the closing date early should we receive enough suitable applications for shortlisting, so early applications are advised.
Interview date TBC.
For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working, please email: helen.wemyss@family-action.org.uk
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.
All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.
To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.