We have a 6 month Fixed Term opportunity for a Business Analyst to join our team.

This exciting new Contract will see you as the Business Analyst for our CRM Project. You will be responsible for analysing business requirements and translating them into effective CRM solutions that enhance customer engagement, streamline processes, and support organisational objectives.

You will play a pivotal role in shaping the success of our CRM project by translating business needs into clear, actionable requirements. Acting as a liaison between business stakeholders and technical teams, you will ensure the CRM system delivers maximum value and aligns with strategic goals.

Reporting to the Head of Business Applications, key responsibilities will include:

• Engaging SMEs and workstream leads to refine and document user journeys, workflow logic, and data handling
• Gather and define functional and non-functional requirements, covering areas such as performance, resilience, GDPR, and accessibility
• Gain and maintain an active understanding of the CRM programme strategy and direction, using knowledge of business systems and processes to align proposals for change
• Collaborate with the technical resources and Data SME to frame data and integration requirements
• Work closely with project leads, workstream owners, business SMEs, architects, data and delivery teams, and change partners

This is a 6 month Fixed Term role, starting as soon as possible.

You will be expected to travel regularly in the course of your work including regularly to London Haig House. You will be contracted to your home address, where you will be expected to work when not travelling.

Employee benefits include –

• 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
• Generous pension contributions, with Employer contributions ranging from 6% to 10%
• Range of flexible working options may be available, depending on your role
• Employee Assistance Programme providing confidential counselling, financial and legal advice
• Range of courses delivered by learning specialists to support your development goals and objectives
• Opportunities to volunteer
• Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

If you require the job advert or job description in an alternative format, please contact 0808 802 8080.

If you are an internal applicant applying for this secondment, please ensure you have discussed it with your line manager and obtained their approval.