As an Income Coordinator, you’ll play a vital role in maintaining our cash flow, reducing billing errors, and improving income management practices. You’ll be the finance link between our operational managers and Local Authorities/ICBs, helping to resolve queries, streamline processes, and ensure we deliver a best-in-sector service.

Reporting to the Income Manager, you will ensure invoices are raised in a timely manner and incoming cash for the business is accurately matched to the invoices.

Day to Day:

•  Generate accurate invoices using our Income Processing system for Local Authorities, ICBs, and personal contributions.
•  Match high-volume cash receipts to invoices daily and escalate recalls promptly.
•  Collaborate with internal departments to ensure correct billing information and occupancy status.
•  Build strong relationships with Local Authority contacts to resolve discrepancies and improve billing practices.
•  Support system updates related to new business, mergers, and acquisitions.
•  Assist the Income Manager with ad hoc duties and contribute to continuous improvement.