JOB DESCRIPTION Day Care Supervisor Services Manager 37.5 hours per week Occasional evenings and weekend working outside of the above hours in response to the requirements of the service £26,325 Age Concern Birmingham, 76-78 Boldmere Road, Sutton Coldfield B73 5TJ Permanent Job title Report to Hours of work Salary Location Contract type Job Purpose We are seeking an experienced and compassionate Supervisor Manager to assist in the daily operation and management of our Day Care Services in Birmingham. The successful candidate will play a key role in ensuring the delivery of high quality, person-centred care and support to service users, in line with regulatory standards and organisational values. Essential Duties/Responsibilities: Support the Manager in overseeing the daily operations of the day care centre, ensuring a safe, stimulating, and nurturing environment. Lead and motivate a team of support staff and volunteers, promoting best practices in delivery. Participate in staff recruitment, training, supervision, and performance reviews. Work collaboratively with families, carers, social workers, and other external professionals. Ensure compliance with quality standards, safeguarding protocols, health & safety, and data protection legislation. Assist with the development and implementation of individual support plans, promoting independence, dignity, and respect. Manage rotas, staffing levels, and cover during absences. Dealing with referrals and carrying out initial assessments and reviews. Maintain accurate records, reports, and documentation as required. Deputise for the Manager in their absence Comply with Health and Safety within all places of work and to act in accordance with the Age Concern Birmingham Health and Safety Policy and Procedures. Work at all times within the Values and Mission Statement of Age Concern Birmingham, together with all other agreed policies and procedures of the organisation, and to ensure that this applies to all other staff. Undertake additional duties across Age Concern Birmingham where requested. Day Care Supervisor – April 25 Skills & Qualifications: Effective leadership of a team promoting excellent customer service Excellent IT skills, including, databases An organised, methodical and approach to workload Special Conditions: An enhanced DBS check will be undertaken for this role This is a description of the job as it is at present Job Descriptions are regularly reviewed and altered when necessary in conjunction It does not form part of the contract of employment with the post holder Age Concern Birmingham / Jubilee Citizens UK are committed to Safeguarding: Promoting good practice and prevention of harm and abuse To ensure allegations of abuse or suspicions are dealt with and the person experiencing abuse is supported PERSON SPECIFICATION ESSENTIAL DESIRABLE Knowledge, Skills and Abilities: 1. Good listening and communication skills 2. Excellent IT skills, including word processing, databases and internet 3. An organised, methodical and analytic approach to workload 4. A good understanding and knowledge of diversity & equality issues 5. Ability to deliver activity sessions Experience: 6. supervisory experience 7. Understanding of confidentiality Education and Qualifications: 8. Good overall standard of education 9. Evidence of job related learning & development Day Care Supervisor – April 25 * * * * * * * * * Personal Characteristics: 10. A willingness to work alongside other colleagues and agencies in a mutually supportive way, to improve services 11. An overall ability to respond to the specified requirements of the individual with empathy and understanding 12. Empathetic and non-judgemental approach * * * Day Care Supervisor – April 25