We have an opening for a full time

This role will provide additional capacity within the IT team during a period of transition, supporting staff and volunteers across the organisation. You will deliver professional, hands-on IT support, helping ensure our systems and services continue to run smoothly and reliably.

Working as part of a small, collaborative team, you will support a range of technologies including Microsoft 365, Windows 10/11 devices, telephony, and core business applications, responding to support requests, assisting with device setup and user onboarding, and helping resolve day-to-day IT issues.

If you enjoy providing excellent customer-focused support, like working as part of a supportive team, and want to contribute to an organisation that makes a real difference to people’s lives, we would be delighted to hear from you.

• Experience working in an IT support or service desk role.
• A good working knowledge of Microsoft 365 and Windows 10/11.
• Confidence supporting users with day-to-day IT issues in a professional and friendly manner.
• Strong problem-solving skills and a methodical approach to troubleshooting.
• The ability to work effectively both independently and as part of a team.
• A customer-focused approach, with patience and empathy when supporting users.
• Good written and verbal communication skills.

For a full list of essential requirements, please refer to the job description and person specification document.

Phyllis Tuckwell is a very special place to work. Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters. Our IT team members are pivotal in helping deliver our vital services, ensuring ‘every day is precious’ for our patients.

The impact of our services on the lives of our patients and their families can be read about here:

We are committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core. We are an equal opportunities employer, who values and respects our employees’ unique knowledge, skills and experiences. We warmly welcome applications from all sections of the community. All appointments are made following a fair and equitable process, based on merit, job requirements and business need.

• Six weeks paid holiday plus public holidays (pro-rated accordingly)
• Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
• Health Cash Plan Scheme
• Employee Assistance Programme
• Staff Benefit Scheme
• Blue Light Discount Card

• Skill Development and Training
• Project-Based Learning
• Internal Mobility and Career Progression

• Equal Opportunities employer
• Flexible hours and flexible working
• Supportive colleagues
• 97% of our staff are proud to work for Phyllis Tuckwell*

For further information regarding the role or to arrange an informal visit please contact Michael Cullen, Head of IT on

We reserve the right to close the role ahead of the closing date should sufficient applications be received. Your early response is therefore encouraged.