Accommodation Services Assistant

Job Number

Applications will only be accepted via our on-line recruitment website, jobs.bangor.ac.uk. However, in cases of access issues due to disability, paper application forms are available by telephoning 01248 383865.

Closing date for applications: 9 January 2026.

The university will be closing on 19 December, any informal enquiries can be made the week beginning 5 January, 2026.

Informal enquiries can be made by contacting: Jeanette Wilson j.wilson@bangor.ac.uk or Arran Higgs arran.higgs@bangor.ac.uk.

Committed To Equal Opportunities.

Overview

The Accommodation Services department provides students with the best experience in their living accommodation, by keeping them safe and supported and by promoting their participation and ownership of an equal and responsible communal society.

The department currently supports approximately 2,500 students living in 38 buildings across two purpose-built villages. We are an award winning, fast paced and student focused department, delivering the best in student experience.

The successful candidate will join an enthusiastic and positive team and will be expected to contribute proactively to the ethos of the department.

The standard working week will be on an as and when required basis, working 5 days out of 7 in any one week to support business needs, although the standard working days will be Monday – Friday 8.45am- 5.00pm.

Purpose of the Job

On a rota basis, to provide a reception and back-office support service to students applying to live or living in Halls. This will include dealing with applications and room allocations using the Accommodation Management System, maintaining student records, updating various spreadsheets in teams, cashiering and communicating with students in person, via telephone and electronically.

Main Duties and Responsibilities

• To meet and greet all visitors to the main reception desk in the Halls Office: Accommodation Services. This includes but is not limited to, effectively handling a wide range of queries from incoming and outgoing students, conference guests and receiving payments.
• Taking responsibility for maintaining the professional appearance of the reception area and show flats.
• Processing urgent room and building maintenance requests when reported by students in person, by phone or by email and referring to the relevant party.
• To undertake the banking process on a daily basis.
• To provide effective clerical support for a range of administrative activities within the department, including telephone enquiries, as required or instructed by the Accommodation Services Administrator (Systems), Senior Accommodation Officer or Accommodation Services Manager.
• Update and maintain the Accommodation Management System and related databases.
• The allocation and security of all door entry cards and bedroom keys to residents and appropriate visitors.
• Adhere to procedures and processes that ensure compliance with the University’s financial regulations, in addition to following service standards and quality assurance issues.
• Dealing with a variety of students using initiative and make appropriate decisions on a case-by-case basis, while following the University’s procedures and regulations.
• To communicate effectively with both staff and students and maintain effective working relationships with colleagues within the University, and any external body.
• Assist with the accommodation cycle of the University and be responsible for ensuring that accurate records are kept.
• Ensure that all relevant Kx reports and requests are completed on a daily & weekly basis.
• Assist with the production of management information on room usage, occupancy levels and other statistical information as required.
• To receive, handle and resolve customer issues by providing feedback and/or escalating where necessary.
• Dealing with student enquiries on a daily basis and endeavour to answer and solve any enquiries/problems they may have in a polite and efficient manner.

Other Duties and Responsibilities

• Assist at university offer holder and open days by distributing literature and answering enquiries.
• Due to the nature of the work, it is necessary to work occasional evenings and weekends at certain times of the year, in particular for the University offer holder and open days and at the beginning and end of the Accommodation contract periods. It is also not always possible to take holidays between mid-August and mid-October.
• The post holder will be expected to participate in performance reviews and professional development activities.
• The post holder will be expected to comply with the University equal opportunities policies, Dignity at Work and Study Policy and the University’s Welsh Language Scheme.
• The post holder has a general and legal duty of care in relation to health, safety and wellbeing and must take all reasonable steps to ensure a safe and healthy working environment for themselves and for other members of staff, students and visitors affected by their actions or inactions. The post holder is also required to comply with all applicable health and safety policies, procedures and risk assessments.
• The post holder must comply with relevant legal and financial policies and procedures and be aware of their responsibilities in terms of the legal requirements of their posts.

Person Specification

Qualifications / Training
Essential

• Educated to a minimum of 5 GCSEs at grades A* - C (incl. English and Maths) or NVQ level 2 in a relevant subject area.

Desirable

• NVQ level 3 in a relevant subject area.

Experience/Knowledge
Essential

• Experience of working within a customer facing office and enjoy interaction with a diverse customer base.
• Experience of working in an administrative environment and with complex databases.

Desirable

• Experience of working within a higher education environment.

Skills / Abilities
Essential

• Evidence of taking direction and working as part of a team, with an ability to also work with minimal supervision.
• The ability to multi-task and use their own initiative.
• Ability to meet multiple deadlines and juggle competing priorities.
• Excellent IT skills and evidence of experience in the use of MS Office suite especially Outlook, Word, Excel and Teams.
• Accurate data entry skills and attention to detail.

Desirable

• Knowledge of social media communication.
• Good interpersonal skills, with the ability to develop effective relationships with colleagues at all levels within the University.

Other
Essential

• Willingness and ability to work flexible hours when required, including some evenings and weekends.
• Enthusiastic and forward thinking, confident to contribute to new ideas and ways of working.
• The ability to speak Welsh fluently and to complete tasks such as writing e-mail messages to a range of audiences is essential for this post.

General

The University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We strive to develop a workforce from all sections of the community regardless of sex, gender identity, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We promote and facilitate the use of the Welsh language through our progressive Welsh Language Policy. We comply with the Welsh Language Standards and are committed to equality of opportunity. You are welcome to apply for any job in English or Welsh and all applications submitted will be treated equally.

We are a member of Advance HE's Athena SWAN Gender Equality charter and hold a Silver award in recognition of our commitment to and progress towards gender equality within the University's policies, practices, and culture. We are proud to be a Disability Confident employer.

All members of staff have a duty to ensure their actions are in line with the overall environmental aims of the University and minimise their environmental impact.

All offers are made subject to proof of eligibility to work in the UK and receipt of satisfactory references.

We have a legal responsibility to ensure that you have the right to work in the UK before you can start working for us.  When you apply for this post you will be required to explain the basis upon which you believe you will able to live and work in the UK legally on the commencement date of the role should your application be successful.   If you do not have the right to work freely in any position in the UK already, any offer of employment we will make to you will be subject to you obtaining a right to work visa.   The following link provides information on the various visa routes into employment and the eligibility requirements (including switching visa status where permissible) https://www.gov.uk/browse/visas-immigration/work-visas.   If you are successful in your application we will discuss visa options with you at the time of making the offer of employment.

Please note that, in the event of applications being received from candidates on the University's Redeployment Register with a reasonable skills match to the post specification, these applicants will be given prior consideration.