Duty Worker
- Job Reference: 00004519-1
- Date Posted: 16 January 2026
- Recruiter: YMCA Together
- Location: Liverpool
- Salary: £14,468.61
- Role: Frontline jobs
- Job type: Permanent
- Work hours: Part Time
Job Description
Duty Worker
Location: Hestia House
Salary: £14,468.61 per annum
Hours: 20 hours per week
Job Type: Permanent/Fixed Term
Shortlisting: 2nd February
Interview: 10th February
Application closing date: 30 January 2026
Why this role would be great for you
As a Duty Worker at YMCA Together you will naturally be an empathetic and caring person wanting to provide unconditional support for those experiencing homelessness and addiction issues. Your role as a Duty Worker will be to be alongside our Support Practitioners and residents to create a safe environment that empowers residents to make positive changes in their lives.
What your week may look like
Customer Service
- Build excellent relationships with our residents who have a wide range of complex and challenging support needs, NB-Post holders must be willing to support residents who display challenging behaviour, including verbal aggression.
- Assisting Residents with their day to day enquiries
- Greet agencies attending the service and build excellent relationships to support partnership working.
- Excellent communication skills to deal with telephone enquiries and priorities to the team any return calls or actions are completed.
- Resident support and Engagement
- Be first point of contact for resident enquiries at reception, prioritising support and helping care and support practitioners throughout the shift.
- Provide a safe welcoming enviro with excellent standards and an ethos of service delivery that encourages residents to engage with the team and service.
- Use therapeutic approach to work alongside our residents. Understanding their individual needs and risk.
Multi Agency Working
- Working Closely with agencies and statutory services to ensure wrap around care for residents including health, mental health and substance misuse services.
- Encourage service users to engage with external agencies and allocated key workers.
- Understand and get to know who are the key contacts for residents particularly those regularly visiting the service.
Administrative Duties
- Maintain accurate up to date electronic and written records and ensure daily paperwork is completed in a timely manner.
- Deal with feedback from residents and external agencies, keeping appropriate records.
- Ensure messages and calls are handed over and dealt with appropriately.
- Update residents records using DAVE computer systems, including serious incident reporting, safeguarding records.
- Provide clear accurate information on handovers to the team making recommendations where appropriate.
Health and Safety
- Liase with emergency services
- Ensure at all times the safety of yourself and others on the premises you work.
- Conduct health and safety checks.
What can we offer you
Working with YMCA Together comes will a whole host of benefits. We hope that people will find deep personal fulfilment and purpose by working with alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, YMCA together offers training to support your role and personal development.
For a full list of benefits see here: Careers Page | YMCA Together
The skills we are looking for
- Experience working in accommodation based support service care home service or something similar.
- Experience of partnership working.
- Working experience of maintaining up to date electronic records and calenders.
- An understanding of complex needs in relation to homelessness and mental health
- Knowledge of Safeguarding
- Knowledge and understanding of how to deal with challenging and chaotic individuals-
- Knowledge of our Shrek values
What is a nice to have
- Experience of care work
- Experience of working in a therapeutic environment
- Experience of resident support plans and risk assessments
- Qualification in care or Support
- Knowledge of IT
Even if you don’t feel that you have all the relevant skills and “nice to haves” we would still like to hear from you and invite you to fill out our application form.
YMCA Together is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation