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Regional Wellbeing Caseworker
THE ROYAL NAVAL BENEVOLENT TRUST (GRAND FLEET AND KINDRED FUNDS)
30,000 - 35,000 per year
Cornwall
Full-time
9th October 2025

Regional Wellbeing Caseworker, South West – Cornwall

Location:Cornwall

Salary:£30,000 to £35,000 per annum plus benefits

Job type:Permanent

The Casework Service, launched in April 2025, is a cornerstone of RNBT’s 5 year strategic vision. Our goal is to place Caseworkers directly within the communities they serve, creating local networks of support and building trust within the armed forces and veteran populations.

By working closely with local charities, welfare organisations, and statutory services, the Regional Wellbeing Caseworker helps ensure timely, holistic, and practical support is delivered in a way that empowers individuals and strengthens families.

The Royal Naval Benevolent Trust is a Royal Navy & Royal Marines charity that gives help, in cases of need, to serving and former Royal Naval ratings and Royal Marines. We also help their partners, children and some others connected with them. The RNBT has a ‘family run’ feel and we have carefully created a supportive, friendly, and close knit team, making it a unique and very special place to work.

Key Responsibilities 

As a Regional Wellbeing Caseworker, you will provide frontline welfare support to serving and former Royal Navy and Royal Marines personnel and their families. You will be the first point of contact for many who are experiencing crisis, distress, or financial difficulty.

This is a remote role covering the South West region with a particular focus on Cornwall.

This is a community based role requiring regular travel within your allocated region and occasional home visits. You will build meaningful relationships, assess needs with empathy, and help individuals access financial assistance and wider holistic support.

You will also act as a connector, linking people with local services and ensuring they do not face their challenges alone. Above all, you will be a compassionate listener and a dependable advocate for our beneficiaries.

  • Deliver Support & Raise Applications
    • Raise applications for financial assistance using MOSAIC CMS and Lightning Reach.
    • Assess needs through home visits and raise applications for financial assistance requests.

  • Provide Holistic, Person Centred Care
    • Offer tailored advice and guidance, signposting and referring to other organisations for housing, mental health, or debt management support.
    • Liaise with multidisciplinary agencies as required.

  • Build Local Presence & Partnerships
    • Maintain visibility and engagement in Armed Forces, Veterans’, and family hubs and organisations across your region.
    • Develop strong working relationships with local support charities, councils, and community stakeholders.

  • Maintain Ongoing Support & Evaluation
    • Conduct followup contact and regular ONS 4 wellbeing surveys to measure outcomes and identify ongoing needs.
    • Ensure feedback loops are closed and support remains relevant.

  • Compliance & Record Keeping
    • Record all interactions securely, maintaining GDPR compliant records and adhering to RNBT’s Casework Manual.
    • Keep personal training and skills up to date.

  • Community Engagement & Events
    • Represent RNBT at relevant events including Armed Forces Day, family fun days, and local community gatherings.
  • Represent RNBT at relevant events including

Occasionally support other RNBT initiatives and projects where needed.

What We Offer 

In addition to a competitive salary, we offer a generous suite of benefits to our employees including:

29 days annual leave plus public holidays

  • Generous car allowance
  • 7% Employer Contribution Pension Scheme
  • Medicash Health Plan
  • Cycle to Work Scheme
  • Eligibility for Blue Light Card
  • A values driven culture and the opportunity to make a meaningful difference

A full job description is available on request.

As a Silver accredited Armed Forces Covenant signatory, we are committed to supporting the Armed Forces community and recognising the value that serving personnel, reservists, veterans, and military families bring to our organisation. We welcome applications from all members of the Armed Forces community and are committed to ensuring fair treatment throughout the recruitment process.

We are proud to be a Disability Confident Committed Employer.

If you would like to find out more about working for The Royal Naval Benevolent Trust please contact us at hr@rnbt.org.uk or visit www.rnbt.org.uk 

CLOSING DATE FOR APPLICATIONS: Midday on Thursday 9 October 2025

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Regional Wellbeing Caseworker - THE ROYAL NAVAL BENEVOLENT TRUST (GRAND FLEET AND KINDRED FUNDS) | Work In Charities