Innovative

Collaborative

Energetic

Salary £30,255 - £37,732

Location Remote with regular travel to Downton and London

This is a Permanent, Full Time vacancy that will close in a month at 23:59 GMT.

The Vacancy

Individual Giving Officer (Retention) 

Salary: £30,255 - £37,732 Location: Remote with regular travel to Downton / London for meetings.  Hours: Full time, 35 hours per week Contract: Permanent position 

We have an exciting opportunity for an Individual Giving Officer (Retention) to join the Commercial Directorate at Help for Heroes and play a key role in building long-term supporter relationships that help fund life-changing support for the Armed Forces community.

About the Role 

As Individual Giving Officer (Retention), you’ll sit at the heart of how Help for Heroes builds long-term, sustainable income. You’ll lead the delivery of multi-channel retention campaigns and fundraising appeals that strengthen supporter relationships, increase lifetime value and ensure our supporters feel valued, informed and inspired to continue their support. 

You’ll own retention activity across cash giving, lottery and regular giving - shaping campaigns from idea through to delivery, optimisation and evaluation. Using insight and performance data to continually refine supporter journeys, test new approaches and ensure every communication adds value to the supporter experience.

Working closely with the Individual Giving Officer (Acquisition), you’ll help create a seamless journey from first gift to long-term loyalty. You’ll collaborate with colleagues and external agencies to deliver high-quality, compliant campaigns that reflect the experiences of veterans and their families.

This role offers real autonomy, variety and influence, with your work directly contributing to a strong, engaged supporter base and long-term income growth.

About You 

You care deeply about the supporter experience and understand that retention is built on trust, relevance and emotional connection.

You have experience delivering direct response fundraising or engagement campaigns and enjoy seeing how insight, data and creativity come together to drive results. You’re confident managing multiple campaigns, working with stakeholders and suppliers, and motivated by continuous improvement.

You’ll thrive in this role if you:

• Love building long-term supporter relationships

• Enjoy taking ownership and seeing campaigns through end to end

• Use insight and analysis to inform decisions and improve performance

• Are organised, detail-focused and calm under pressure

• Value collaboration and shared success

• Care about delivering work that is compliant, ethical and supporter-first

About the Team 

You’ll join our Individual Giving team, committed to growing our supporter base and delivering meaningful, engaging experiences that inspire long-term support.

Working closely with colleagues across the organisation and external agencies, the team values innovation, learning and collaboration - always keeping supporters at the heart of what we do.

In return we can offer you: 

• Belonging to a team who make a difference to our community and value equality, diversity and inclusion.

• 29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate!

• Opportunity to buy and sell up to 5 days annual leave per year.

• Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade.

• 3 volunteer days per year to support the Help for Heroes community.

• A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.

• Discounts on our branded clothing, including a free Help for Heroes hoody when you complete your induction.

Closing date: 23rd January 2026  

Please note: We may close this vacancy early should we receive a high volume of strong applications.

About Us

Help for Heroes believes those who serve our country deserve support when they’re wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds. The Charity helps them, and their families, to recover and get on with their lives. It has already supported more than 26,500 people and won’t stop until every wounded veteran gets the support they deserve.

Our Values

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Published

21 hours ago

Closing

in a month

{Expiry}