BANK SUPPORT WORKER

Job Description

Accountable to   Managers of Valley House Services

Salary  £14.12 per hour (£12.28 per hour plus £1.84 per hour for rolled up

holiday pay)
Hours  As and when required

Qualifications and Experience  Experience of working with people in a supportive and

                             Job purpose

empowering way.
To offer a quality service to people using Valley House services
within a team approach.

Service Delivery

1.1

Contribute  to  the  services’  shifts  between  8.30am  –  4.30pm, Monday  to  Friday  and  group
work responding to existing and potential service user needs.

1.2

Actively participate in the on-call Rota (if applicable).

1.3

1.4

Respond  to  referrals  from  individuals  and  from  other  agencies  including  police,  social
services, housing emergency duty teams and other statutory and voluntary agencies.

Carry  out  assessments  as  required  to  ensure  an  appropriate  service  is  offered  to  people
who are referred.

1.5

Ensure a safe, secure and supportive environment to all service users.

1.6

To actively participate in all services as required.

Service User Support

2.1  Welcome new and potential service users to Valley House.

2.2

Support service users (individuals, families and children) to assess their own needs including
housing, health, training, leisure, group work and emotional support.

2.3  Work with service users experiencing a range of challenging and complex needs.

2.4

Offer advice and guidance regarding appropriate services with Valley House or externally.

2.5

Act as advocate on behalf of service user.

2.6

Enable service users to interact positively with each other and their local community.

2.7

To support service users to identify any risk and needs and devise safety and support plans
as appropriate.

Other

3.1

3.2

As  part  of  the  Valley  House  Bank  staff  team  to  work  with  all  Valley  House  services  and
actively participate in all relevant meetings/groups and outreach work where appropriate.

Liaise and work effectively with other professionals and agencies in partnership with and on
behalf of service users and Valley House.

3.3  Work within confidentiality guidelines.

3.4  Maintain accurate records, files and case management systems as required.

3.5

Participate
personal/professional development, including individual personal development reviews.

take  personal  responsibility

for,  own  relevant

in,  and

training  and

3.6  Work  within  Valley  House  values,  aims  and  policies,  procedures  and  good  practice

guidelines.

3.7

To undertake any other duties as agreed with their line manager.

1.  Whilst every endeavour has been made to outline all the duties and responsibilities of

the post, a document such as this does not permit every item to be specified in detail

2.  Workers should not refuse to undertake any work, which is not specified in this Job
Description, but they should record any additional duties they perform and these will
be taken into account when the post is reviewed.

3.  Valley  House  is  an  Equal  Opportunities  Employer  and  requires  its  employees  to
comply  with  all  current  equality  policies  both  in  terms  of  equal  opportunity  for
employment and access to services.

4.  Valley  House  is  committed  to  making  any  necessary  reasonable  adjustments  to  the
job  role  and  the  working  environment  that  would  enable  access  to  employment
opportunities for disabled job applicants or continued employment for any employee
who develops a disabling condition.

5.  All posts at Valley House are subject to continued funding.
6.  This job description may be subject to change by agreement from time to time to

reflect the changing needs of Valley House and its funders.

PERSON SPECIFICATION

EXPERIENCE
Experience of working with vulnerable people in an empowering way
Experience of working with conflict, distress and challenging behaviour
Experience of liaising with other statutory and voluntary agencies

KNOWLEDGE & UNDERSTANDING
An understanding of good practice in relation to vulnerable adults and children
Knowledge of statutory and voluntary support agencies in Coventry
Best practice in Safeguarding children, vulnerable adults and young people

SKILLS AND ABILITIES
Effective verbal and written communication skills to support individuals
Ability to make sensitive and immediate assessments and decisions appropriate to circumstance
Ability to develop and maintain contacts with service users in a professional manner
Ability to identify and access appropriate resources

ADDITIONAL REQUIREMENTS
Be mobile and able to travel at short notice – car driver with use of a vehicle