You will support the ongoing smooth operation of pub/restaurant, creating an enticing food and beverage offer, managing staff, maximising sales and ensuring all health, safety, hygiene and licensing regulations are adhered to.
This role requires a proactive, hands-on approach to management, ensuring Soho Theatre Pub, delivers a memorable experience for all our patrons.
Duties & Responsibilities
MANAGEMENT & OFFER
• Oversee the daily operation of Soho Theatre Pub’s venue, ensuring high service standards, quality, and compliance with health, safety, and licensing regulations.
• Work with the Bar General Manager to innovate and implement drinks and snacks selections in line with audience demographics and programming.
• Be efficient with all opening/closing procedures, daily checks, and operational systems to ensure smooth workflows.
• Support the coordination of special events and private hires, ensuring a seamless F&B service.
• Be the Designated Premises Supervisor when required, ensuring all licensing conditions are adhered to.
• With the Kitchen Manager, maintain effective communication to ensure the pub and restaurant runs smoothly.
CUSTOMER SERVICE
• Deliver a consistently high standard of customer service across all F&B operations, fostering an inclusive and welcoming environment in line with the values of Soho Theatre.
• Address escalated customer service issues promptly and professionally.
• Ensure bar staff are knowledgeable about the menus and our theatre’s artistic programme to enhance audience engagement.
STAFFING
• Assist in the recruitment, training, and development of bar staff, ensuring a collaborative and motivated team culture.
• Support the Bar General Manager in creating and managing staff rotas, ensuring sufficient cover during peak and non-peak periods while adhering to budgets.
• Provide clear communication, setting a positive example in punctuality, professionalism, and hygiene standards.
• Monitor staff performance, providing feedback and addressing any disciplinary issues.
FINANCE AND ADMINISTRATION
• Support the Bar General Manager in achieving sales targets and optimising gross profit margins.
• Support the Bar General Manager in managing budgets, control costs, and analyse sales data to drive revenue growth.
• Assist with stock management and ordering, ensuring accurate records and preventing shortages or overstocking.
• Support the Bar Manager in the accurate processing of payroll, invoices, and other financial transactions in collaboration with the finance team.
HEALTH, SAFETY, AND LICENSING
• Maintain compliance with all health and safety, fire safety, and food hygiene regulations.
• Act as the duty manager, managing first aid, evacuations and inspections.
• Regularly update and review risk assessments for F&B operations.
• Ensure all staff are trained and compliant with licensing laws, health and safety requirements, and food hygiene standards.
• Maintain high standards of cleanliness and operational hygiene across all F&B areas.
GENERAL
• Support the aims and objectives of Soho Theatre both internally and externally, including promoting diversity in the workplace and cultivating an inclusive work environment.
• Work collaboratively with the Soho Theatre Dean Street and Walthamstow team to ensure consistency across both venues.
• Participate as a member of the management team and attend regular internal meetings and training sessions as required.
• Undertake any other duties as appropriate to the role and as agreed with the Bar General Manager or senior leadership.
PERSON SPECIFICATION
ESSENTIAL EXPERIENCE
• Proven experience managing a busy bar or hospitality venue, ideally within a cultural or arts setting.
• Working as a Personal Licence holder and representative of the Designated Premises Supervisor.
• Strong leadership and people management skills, with experience in recruitment, training, and staff development.
• Financial management expertise, including budgeting, cost control, and sales analysis.
• Knowledge of licensing laws, health and safety regulations, and food hygiene standards.
• Strong interpersonal and communication skills, with the ability to engage effectively with diverse audiences and team members.
• Excellent organisational skills, with the ability to prioritise and work under pressure in a fast-paced environment.
• Knowledge of fire regulations, as well as up to date fire marshal certification.
DESIRABLE EXPERIENCE (NOT PART OF SHORTLISTING PROCESS)
• Experience working within a theatre or performance venue.
• Knowledge of Point of Sale (POS) systems and stock management software.
QUALITIES
• A proactive, hands-on approach to management.
• Positive, confident, and creative problem-solver.
• Flexible and adaptable to the varied working hours of a theatre environment, including evenings and weekends.
• Enthusiastic about theatre, comedy, and cabaret, with a commitment to delivering memorable audience experiences.
Please also complete an equal opportunities monitoring form here.