Deputy Retail Manager – Oakham
Deputy Retail Manager – Age UK Leicester Shire & Rutland, Oakham
About Us: Age UK Leicester Shire & Rutland is more than a Charity, we are a lifeline to older people in our local communities. As part of our mission to support older people in their everyday lives, we provide a wide range of amazing services, including our shops.
We rely on the generosity of donors, volunteers, and our loyal customers to support our vital work. Our charity shops play a crucial role in raising the funds needed to support our mission
We’re seeking a Deputy Retail Manager to join our dynamic team and help manage our Oakham shop, with all proceeds directly funding vital community programs.
Role Overview:
As the Deputy Retail Manager, you will be an essential part of the management team, assisting the Retail Manager in overseeing the day-to-day operation of the store. You will play a key role in driving the shop's performance, enhancing the customer experience, and ensuring that the store runs efficiently and profitably. You will also support a team of volunteers.
Key Responsibilities:
- Operations Management:Assist in managing all aspects of store operations, including stock management, visual merchandising, and maintaining high store standards.
- Customer Experience:Ensure customers receive exceptional service by leading by example and implementing best practices in customer interaction.
- Sales & Performance:Assist in achieving and exceeding financial targets
- Health & Safety Compliance:Ensure that the store complies with health and safety regulations and company policies.
- Inventory Control:Support inventory management, including stock replenishment, stock audits, and stocktaking.
- Problem Solving:Address and resolve operational issues or customer concerns promptly and professionally.
Skills & Experience:
- Previous retail management experience, ideally from a bookshop, or have a passion for literature.
- Strong leadership and team management skills with the ability to motivate and inspire a group of volunteers.
- Excellent communication and interpersonal skills.
- A customer-focused approach with the ability to create a positive shopping experience.
- Ability to manage multiple tasks, prioritise effectively, and solve problems under pressure.
- Knowledge of retail operations, stock management, and health and safety standards.
- A proactive and adaptable attitude with a passion for retail and customer service.
Why Join Us?
- Make a Difference:Your work will directly impact the success of the charity, helping to fund life-changing projects and initiatives in our community.
- Career Growth:Opportunities for professional and career development.
- Friendly Environment:Being part of a supportive, passionate team that shares your commitment to making a positive impact.
- Employee Benefits:Competitive salary, holiday allowance, and other employee benefits.
How to Apply:
Are you a passionate, driven individual with a proven track record within the retail sector? If so, we would love to hear from you. Please send your CV and a cover letter outlining your experience and why you would be a great fit for this role to jobs@ageukleics.org.uk
Hours : 30 flexible over 6 days, including bank holidays and some Sunday working
Salary: £19,099.98 per annum - £12.21 per hour
Contract: Permanent
Closing Date: 22/10/025
Interview Date: TBC
Age UK Leicestershire & Rutland is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees.
How to Apply
Download the application form – PDF
Download the application form – Microsoft Word document
Download the equal opportunities monitoring form – PDF
Download the equal opportunities monitoring form – Microsoft Word document
Download the disability information
Please return the completed forms by email to jobs@ageukleics.org.uk
If you do need to send hard copies please mark the envelope Private & Confidential, and post it to:
Human Resources, Age UK Leicester Shire & Rutland, Lansdowne House, 113 Princess Rd East, Leicester, LE1 7LA