Support Administrator - Solihull (Fixed Term until September 2026)

If you have a strong administrative background and are confident you can provide an effective and efficient support service, we encourage you to apply today!

We usually respond within two weeks

CLOSING DATE: Wednesday 3rd December 2025

Job Title: Support Administrator - Solihull (Fixed Term Contract)

Reports to: Team Leader

Salary: Scale 4, Point 24, £24,570 per annum pro rota

Hours of work: Part Time (18.75 hours per week)

*Fixed Term until September 2026*

At St Basils, we are dedicated to safeguarding and promoting the welfare of children and young people. We expect our staff to create an environment and culture that promotes equality, diversity, and inclusion and advocate for anti-discriminatory practices and behaviours.

Key Responsibilities:

SUPPORT

• To provide day to day support to the Homeless Prevention Workers (HPW) to support efficient operation of the office
• To provide day to day support to the Solihull Pathway Projects as required
• To answer the telephone and respond to requests and/or take messages/escalate to appropriate Officers in the hub
• To support the team to ensure referrals are picked up in a timely manner on the shared email & Jigsaw Dashboard
• To send out Duty to Refer (DTR) Information as and when requested
• To liaise with the contact center and escalate referrals to the attention of the Homeless Prevention Co-Ordinator
• To ensure the Hub operates an Appointment based system to enhance service delivery and work closely with the team to book Appointments for young people
• To ensure feedback forms are being sent to young people to complete
• To administer meetings, including the preparation of agenda and papers and to take minutes of the meetings.
• Ensure displays around the Youth hub are up to date and relevant
• To support the wider team with other tasks when required
• Assist with the weekly preparation of duty Rota’s
• To support the Hub in arranging partnership events as and when required
• To complete incident/accident reports.
• Administer day savers and food bank vouchers, keeping a record to be able to provide reports.
• Support the Team Leader to Administer and keep record of petty cash
• Support the hub to complete Monthly & Quarterly reporting data to the Data Officer
• To ensure the Hubs Monthly, Quarterly & Annual reporting timetable is followed

DATA DUTIES

QUALIFICATIONS:

Essential:

• English Language and Math’s to GCSE Grade C or above or equivalent qualifications

Desirable:

• NVQ 2 Advice & Guidance, Health & Social Care or equivalent

ROLE EXPERIENCE

Essential:

• Office experience / experience in working to deadlines
• Experience of managing and analysing complex project statistical data.
• Delivering frontline triage or assessment service.

Desirable:

• Working with young people in the following settings/Types of work – Youth Work, Residential or Social Work, Probation, Community Work, Education and Training, Housing.

KNOWLEDGE

Essential:

• Knowledge of and commitment to equal opportunities and anti-discriminatory practice
• Ability to work with figures and to maintain and improve standards

• Locations
• Solihull

Solihull

Our Mission & Vision

Our Mission
St Basils works with young people to:

• Enable them to find and keep a home
• Develop their confidence, skills and opportunities
• Prevent youth homelessness

Our Vision

Our vision for all young people is that:

• Homelessness is not part of their experience of growing up
• There are integrated education, employment and housing pathways
• They are able to access the support and development opportunities they need to secure their futures and realise their potential

Our vision for St Basils is that:

By 2027 we will continue to be the leading provider of accommodation, support and psychologically informed services for young people across the West Midlands.

• Our service developments will include:
  • Increasing our bed spaces outside Birmingham and growing our services in new areas
  • a nationally renowned centre of excellence for young people with complex needs
  • extending our service offer to Care Leavers
  • additional Live and Work schemes for young people engaged in education, training and work
• We are the national lead for:
  • Psychologically informed consultancy, training and reflective practice services
  • Youth Voice engagement and support

About St Basils

From 2024- 20254,118 young people received advice and support

1,685 young people were supported by us during the year

1,053 young people lived in our 40+ accommodation schemes

Up to 582 young people lived with us at any one time

91% of young people moved on from St Basils in a planned, positive way

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