Senior Support Worker – North Walsham, Norfolk

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Location: North Walsham, NorfolkService Type: Supported living Hours: 37.5 hours per week (Full Time)

• 15 hours per week – administrative / office-based duties
• 22.5 hours per week – direct support in the service
• Salary:£26,102.58 per annum
  Reporting to:Service Manager & Deputy Manager

About the Role

We are looking for a passionate and experienced Senior Support Worker to join our Supported Living service in the North Walsham area. This is a varied and rewarding role, combining leadership and administration with hands-on support, enabling people to live independently in their own homes and remain active members of their local community.

As a Senior Support Worker, you will support the management team in a supervisory capacity while also delivering high-quality, person-centred support. You will lead by example, promote best practice, and help create a positive, open and safe culture for both staff and the people we support.

Key Responsibilities

Promoting Best Practice

• Support teams to deliver person-centred support that reflects individuals’ needs, wishes and aspirations

• Promote an open, inclusive and safe working culture

• Complete quality and compliance audits and support improvement action plans

• Support the achievement of service KPIs

• Promote health and safety across the service

• Act as an ambassador for FitzRoy within the local community and with external agencies

• Champion organisational initiatives, including digital transformation

Supervisory & Leadership Support

• Role model positive and inclusive team working

• Support managers with rota planning, staffing cover and absence management

• Allocate tasks and lead shifts to ensure effective service delivery

• Provide guidance, supervision and support to Support Workers

• Conduct support and development meetings and return-to-work interviews

• Support the induction of new starters, bank and agency staff

• Act as a first point of contact for day-to-day staff queries

• Respond appropriately to emergencies in line with service protocols

Administration & Compliance (15 hours per week)

• Ensure accurate and timely completion of records and reports

• Maintain quality monitoring systems and digital records

• Support the management of finances for people we support, in line with policy

• Oversee medication management, audits and compliance

• Use and support staff with digital systems such as ORS and Digital Support Plans

• Carry out staff observations to support training and compliance

Direct Support (22.5 hours per week)

• Provide hands-on support to people living in

  supported living accommodationand within the community across theFakenham area

• Support individuals to achieve personal goals, maintain independence and access education, work and social activities

• Build positive relationships with people we support, families and professionals

What We’re Looking For

• Experience as a Support Worker, ideally 2 years with some supervisory or senior responsibilities

• Strong leadership, organisation and communication skills

• A commitment to person-centred, supported living services

• Confidence balancing administrative responsibilities with direct support

• A full UK driving licence and access to your own vehicle (essential)

What We Offer

• £13.35 per hour
• 30 days holiday including Bank Holidays (pro rata)– increasing with service
• Free Blue Light Card and paid DBS
• Health Cash Plan– claim back on dental, optical, physio & more
• Perkbox discountson shopping, food, days out & wellbeing
• Employee Assistance Programme– 24/7 access to virtual GPs, counselling & more
• Loyalty awards and life assurance
• Full training and genuine opportunities for career progression