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Product and Services Co-ordinator
CITB
29,700 - 36,000 per year
National
Full-time
9th November 2025

2148 - Product and Services Co-ordinator

2 year(s) 0 month(s)

Role: Product and Services Co-ordiantor Location: Home Based Hours of Work: Full-timeContract: 24-month fixed term contract Grade: TM3

Salary Band: £33,990 - £36,000Target Salary: £35,180

What You’ll Be Doing:

As a Standards Coordinator, you will work closely with the Lead Standards Developer and Standards Development Manager to ensure the smooth delivery and maintenance of a wide range of standards-related products. You’ll serve as a product expert, supporting the full lifecycle of:

  • CITB Short Duration Training Standards
  • National Occupational Standards
  • Competence-Based Qualifications
  • Competence Frameworks and Training Pathways
  • Apprenticeship Standards and Frameworks
  • Assessment Strategies

You will collaborate with multiple internal and external teams to ensure products and services align with CITB’s strategic goals and industry needs.

Delivery and Performance of standard-related products

  • Plan and Coordinate the delivery of standard-related products across several teams (internal and external).
  • Control of department documentation in accordance with ISO guidelines and team requirements.
  • Coordinate the department’s administrative resource to ensure necessary support is provided to the Standards Developers.
  • Control, coordinate and record the distribution and completion of work or queries via the Standards team primary communication channels such as Standards inbox, Social Media channels, etc.
  • Monitor standard-related products as they are developed and launched into industry to ensure they are available, updated and actioned appropriately by industry stakeholders.
  • Act as a point of contact for the Standards Development Manager and Lead Developers to internal and external teams and individuals where needed.

Using data to inform the delivery of Standards

  • Analyse data from a variety of sources to help monitor performance and inform reporting.
  • Make recommendations to help operational delivery based on data and product knowledge.
  • Share product data across product management and other teams as appropriate.

Managing relationships

  • Develop and maintain relationships with managers and other colleagues from a variety of teams across CITB.
  • Engage with customers, partners, suppliers, and other stakeholders outside CITB.
  • Represent CITB at internal and external meetings related to product delivery and operations.

Continually develop standards-related product understanding

  • Develop and maintain product knowledge and understanding on an ongoing basis including how Standards align with other CITB products and the wider CITB offering.
  • Be a subject expert for Standard-related products.
  • Contribute to decision making around future development of the Standard-related products.

Decision Making and Business Impact

  • Some limited decision making within set parameters.
  • CITB wide influence.
  • Persuading and influencing skills required internally, with colleagues and externally with suppliers, customers, employers, and others engaged with their products and services.
  • Communication may be commercially confidential or sensitive in nature.

Your Experience:

Essential

  • Proven product expertise in standards-related areas (or ability to quickly develop it).
  • Confident, clear, and persuasive communicator — written, verbal, and face-to-face.
  • Strong stakeholder and customer relationship management skills.
  • High attention to detail in data, reports, and communications.
  • Proactive, self-motivated, and well-organised.
  • Excellent problem-solving abilities.
  • Able to work independently and within a team.
  • Computer literate and numerate.
  • Strong customer service focus.
  • Enthusiastic, committed, and professional attitude

Desirable

  • Experience working in a standards-setting or qualification development environment.
  • Strong coordination and administrative experience.
  • Process management expertise

 

Other Requirements

  • UK travel and occasional overnight stays as required.
  • Flexible approach to working hours to meet deadlines.
  • Willingness to switch to different product areas based on business need.

 

For full details, please refer to the Role Profile.

 

What You’ll Get in Return:

  • Free onsite parking
  • 25 days holiday + bank holidays + 3 days Christmas shutdown
  • Generous pension scheme (up to 9% employer contribution)
  • Life assurance (4x salary)
  • 2 paid volunteering days per year
  • 24/7 GP Services
  • Professional development & funded training qualifications
  • Employee Assistance Programme — because your wellbeing matters

 

Why Join CITB?

CITB has a clear purpose — to support the construction industry to have the skilled, competent, and inclusive workforce it needs, now and in the future.

Customers are at the heart of everything we do, and our culture of collaboration and empowerment means we work across the industry, and with partners, to deliver positive outcomes with impact. We’re focused on addressing the industry's most pressing challenges — from meeting current demand, to preparing for future skills needs.

 

Closing Date

Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis; therefore, early applications are encouraged to avoid disappointment.

For general queries regarding your application, please contact our Talent Acquisition Team at careers@citb.co.uk

For general queries regarding your application, please contact our customer contact services CITB-recruitment-enquiries@gov.sscl.com or 0345 241 5364.

09/11/2025, 23:55 hours

our Behavioural competency frameworkand CITB's values.

Product and Services Co-ordinator - CITB | Work In Charities