We are seeking two new Customer Support Officers, to be based at our office in NG8, Nottingham. Two posts are available, one full-time – 37 hours per week, one part time – 27.5 hours per week.

Skills and Education Group offer over 400 Further Education qualifications through approved colleges and training providers across the UK. The qualifications we offer cover a wide variety of vocational subjects, including hospitality, door security, transport, and childcare.

This role involves both administration and customer service on a daily basis, ensuring the efficient operation of registrations, achievements, examination, and certification processes. You will need to have experience of working in a busy office and have excellent organisational and time management skills. A keen eye for detail is essential to work accurately at a fast pace. You should have excellent IT skills and be competent in Microsoft Office.

Customer service is a significant part of the role, and we work hard to provide our customers with a courteous, professional, and efficient service at all times. You should be good at handling queries professionally and be a confident communicator, liaising with internal and external customers by telephone and email.

At Skills and Education Group, we are passionate about the advancement of skills and education to improve the lives of individuals. Our work makes a real difference to people’s lives locally, nationally, and internationally.

If you are interested in working for a lively and welcoming organisation where you can directly contribute to continued success, please apply with a CV and covering letter via the links below.

We offer good terms and conditions of employment with a generous holiday entitlement and a contributory pension scheme.

No agencies please. Should you not hear from us within four weeks of the closing date, we regret your application has been unsuccessful.