Job Reference:

1607

Location:

County Durham

Hours of Work:

Sessional hours

Salary:

£12.21

Contract Type:

Casual

Closing Date:

31 Oct 2025

ID: 1607 Supervised Contact Facilitator
Family time

Salary: £12.21 per hour

Location: Stockton On Tees - Work can be based in the office and/or community depending on the requirements of the sessions.

Hours: Sessional hours (Mainly evenings 3pm-8pm and weekends) - We offer flexible working arrangements - please see below for more details.

Contract: Sessional

Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the
importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

Collaborating with social workers and promoting co-production with users, you will supervise
contact ensuring that children are kept safe and that their emotional wellbeing is prioritised at all
times.

You will promote and maintain contact arrangements that are agreed between all parties. You will
provide an opportunity to support parent to maintaining positive relationships with their children.
Where required, you will oversee practical and emotional support for parents; this will help to make
supervised contact sessions a positive experience for the children

Main Responsibilities:
• To support the delivery of safe and effective supervised contact sessions.
• To assess the quality of parenting observed during the supervised contact and
use this evidence to complete detailed and timely reports as required by the
court or principal social worker..
• To keep records of your work, adhere to confidentiality, information sharing protocols and risk assessment processes

Main Requirements (for details check the job description and person specification):
• The ability to work with families in conflict and the importance of remaining impartial,
• objective and focused on the needs of the child/children at all times.
• Educated to level three or above (or working towards) with a recognised professional
qualification in social work, health, education or equivalent, and evidence of a commitment
to continuing learning and professional development.

Benefits:
- an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:
• Click the ‘Apply’ link below and fill out our digital application form
• Closing Date: 31st of October 2025 – 23:59

For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working, please email: Julie.morton@family-action.org.uk

All appointments with Family Action are subject to satisfactory Safer Recruitment checks.

Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.

We offer a disability confident scheme for applicants with disabilities who meet the essential criteria for the role, allowing them to request a priority consideration for interview.

To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

*Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced with Barred List(s) DBS Check