JOB DESCRIPTION

Job Title

Positive Behaviour Support Worker

Responsible to

Housing Manager

Responsible for

N/A

Hours

Pay

Service

Location

Part-time, 14 hours per week – Day shifts, occasional night shifts as
per rota
£11,128  per  annum  (rising  to  £11,567.92  after  a  successful
completion of probation)
Operations

Croydon / South-East London

1.   Organisational Context

Quo Vadis Trust (QVT) is a specialist housing charity (registration number 1116196) in South-
East London. We provide a service to people living with mental health and behaviours that
challenge.  QVT currently provides homes to approximately two hundred people in South-
East London. Our range of support both on and off the premises helps each individual client
to maximise their independence.

2.  Job Purpose

To provide high-quality support to our clients, we focus on understanding the reasons behind
their behaviour, life history, and both physical and emotional needs. Our aim is to help them
recover, move on, and rebuild their lives.

As  a  Positive  Behaviour  Support  Worker,  you  will  be  responsible  for  managing  and  key
working a caseload of adults with various mental health challenges and needs. These may
include anxiety, depression and bi-polar disorder and other diagnoses, as well as issues such
as substance misuse and difficulties in trusting support services. One of the challenges in
this  role  will  be  to  encourage  clients  to  engage  with  the  recovery  process.  You  will
collaborate with your clients to develop individual support and needs plans and establish
SMART goals to maximise their potential for recovery.

In this role, you will greet new clients, assess their risks, and facilitate an induction process
to welcome them into our services. You will also provide advice on welfare and benefits, so
a  strong  understanding  of  universal  credit,  housing  and  homelessness  legislation  is
beneficial. A crucial aspect of this position involves assisting clients in their transition and
successful  reintegration  into  society  –  our  mission  statement  is  to  ‘promote  recovery,
maximise independence and build community’.

3.  Main Responsibilities
•  To  provide  an  effective,  efficient,  responsive  and  client-focused  service  for  an

allocated number of clients

•  To build good and effective working relationships with all clients and be responsive
and  interactive  to  their  personal  goals  and  support  needs,  cooperating  with  the
Client Development Officers and Volunteers

•  To arrange and attend  client house meetings and staff team meetings.  To attend
relevant statutory and mandatory training as well as other specialist training which
might be required for the role.

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Charity reg: 1116196

•  To work within a team to ensure all clients have clear, tangible and measurable goals

that support wellbeing and maximise independence

•  To be able to lone work
•  To  be  responsible  for  completing  and  updating  records  on  ‘Inform’  (QVT’s  client
management database) and ensure that all your client records are kept up to date

•  Prepare reports on client issues as required
•  To  manage  incidents,  accidents  and  challenging  behaviours  while  maintaining  a

professional approach and employing effective de-escalation techniques

•  To  ensure  that  the  properties  are  well-maintained  and  safe  in  accordance  with

Health and Safety legislation

•  Conduct regular room and property checks to identify any issues and report them to

management promptly

•  Take necessary actions to ensure that cleaning is performed, creating a homely and

welcoming environment.

•  To  perform  property  checks,  conduct  room  inspections  and  carry  out  health  and
safety  assessments,  taking  immediate  action  as  needed.  This  includes  assisting
clients with their moving process, both in and out of the property.

•  Collaborate with clients and other staff members to ensure that all properties are
maintained in a clean and tidy condition. This may involve some light cleaning duties
such as helping clients pack and unpack during their move, cleaning individual rooms
communal areas, and preparing vacant rooms for new occupants.

•  To support and encourage clients in completing housekeeping and maintenance tasks

as needed to ensure a clean and safe living environment.

•  To assist clients with daily living activities, providing practical help in areas where

skills are still developing, to ensure a high quality of accommodation.

•  To report all maintenance issues and ensure they are addressed promptly to uphold

health and safety standards fostering a homely environment for all clients

•  To document and report any breaches of policies or procedures as well as instances

of poor performance, to the Housing Manager

•  Collaborate  with  the  Housing  Manager  to  ensure  that  safeguarding  practices  are

followed and documented in accordance with the QVT policy

•  Provide support/cover to colleagues across all QVT schemes when necessary
•  Communicate  with  external  agencies  and  healthcare  professionals  and  attend

meetings as required

•  Travel between QVT schemes as needed
•  Perform additional tasks as reasonably requested by a manager
•  Adhere to the QVT company values: Dignity, Excellence, Respect, Integrity, Kindness

This job description is as it is presently constructed. This will be reviewed periodically
and  at  each  annual  appraisal  to  ensure  that  the  job  description  fully  reflects  the
responsibilities  of  the  job.  It  will  be  updated  and  amended  in  keeping  with  service
changes and developments.

Charity reg: 1116196

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PERSON SPECIFICATION

Job Title
Department

Positive Behavioural Support Worker
Operations

Education, Qualifications and Training

Essential  or
Desirable

Numerate and Literate to GCSE or equivalent in English and Maths
Experience
Experience working in a social housing environment
Experience  working  in  the  mental  health  sector  or  other  supportive
environments
Computer  literate,  familiarity  with  Microsoft  packages,  and  experience
using a client management database
Skills/Abilities
An understanding of:
Mental health conditions and the effects
Learning Disabilities
Homelessness
Substance misuse and addiction
Awareness of current housing issues and tenancy sustainment
Demonstrable customer service experience
Knowledge of welfare benefits related to housing
Good, clear, verbal and written communication skills
Able to relate to clients
Ability to work under pressure and to deadlines
Able to demonstrate a conscientious and dedicated attitude
Ability to work on own initiative and a commitment to team working
Awareness of issues faced by people with mental health issues
Flexible and adaptable
Patience,  empathy  and  being  able  to  relate  to  people  of  all  ages  and
backgrounds
Resilience and ability to respond professionally to crisis and relapses

An understanding of the issues of housing, estate management, health and
safety  and  how  these  impact  on  the  well-being  of  clients  and  the
responsibilities of landlords
Other relevant criteria
Willingness to undertake further training
Be prepared to work unsociable hours in accordance with 24/7 shift rota
if required
Enhanced DBS check required/funded by the company prior to starting the
position.
Driver with own vehicle

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Our commitment to diversity: We are committed to tackling systemic inequalities
by being proactive in creating opportunities for people from under-represented
groups. With this in mind, we welcome applications from all ethnic backgrounds,
religions, gender identifications and sexual orientations, and from anyone who
considers themselves to have a disability.

Charity reg: 1116196

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