Ashton Gate Stadium is a unique sports and entertainment business with the core aim of providing integral support services to ensure the sustainability of Stephen Lansdown’s sporting group of companies which includes Bristol Sport, Bristol City, Bristol Bears, Bristol Flyers Basketball and each of their respective community charities.
JOB PURPOSE
As Supporter Experience Assistant you will be part of the Supporter Services team for Bristol City, Bristol City Women, Bristol Bears, Bristol Bears Women and Bristol Flyers on event days. The focus of the role is delivering memorable experiences for supporters, for fixtures at Ashton Gate and Bristol Flyers home games. A key duty of the role will be to sell Match Day tickets through our ticketing system and resolve supporters’ queries. You will be a face and voice of the Club at the Ticket window and will be tasked with giving our supporters the best level of service.
KEY RESPONSIBILITIES
- Working behind the scenes on matchdays at Ashton Gate stadium. Use of ticketing system to resolve queries and sales for supporters. Full training provided
- Provide accurate, helpful information to supporters on matchday queries, ticketing, facilities, and general assistance.
- Delivering memorable matchday experiences for any mascot or flag bearer.
- Completion of all relevant paperwork to ensure the Club’s follows legislation
- To work closely with the Club’s Safeguarding Officer in ensuring the wellbeing of all children in our care whilst ensuring a fun and enjoyable day for the mascot.
- Getting to know the stadium to a high level, to be able to provide informative responses.
- Supporting the wider Supporter Services team as and when required.
KEY RELATIONSHIPS
- Supporter Services
- Hospitality
- Operations
- Safeguarding
- Bristol City
- Bristol City Women
- Bristol Bears
- Bristol Bears Women
- Bristol Flyers
Essential
- Good IT Skills – Microsoft Office basics are essential.
- Excellent Customer service skills and relevant experience.
- Excellent numeracy skills and a keen eye for detail.
- Good interpersonal skills – must be a consistent team performer.
- Excellent organisational qualities.
- Able to work on own initiative.
- Excellent telephone manner.
- Willingness to learn.
- Passion for working with children
- Willingness and flexibility to work home match days, specifically weekday evenings and weekends.
- Confident to speak to and lead a group of people.
Desirable
- Experience in leading a group experience
- Desire to take on more responsibility
- Ability to work independently and as part of a team
- Interest in sports or events
Training Provided
- Safeguarding
Equal Opportunities
We are committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no employee receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.
Safeguarding
Ashton Gate Ltd is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment.
Due to the nature of this role, the successful candidate must undergo an enhanced DBS check.
Rate of pay: Minimum wage
Hours: Bristol City and Bristol Bears matchday fixtures