Job Description:  Baby Bank Assistant

Hours: 18 hr/week
Salary:  NJC level 5-6 £25,583 - £25,989 pro rata based on Full-time equivalent of 36/wk
Contract:  Fixed-term for 12 months - further continuation subject to funding
Reporting to: Baby Bank and Retail Manager
Based at:  Home-Start HOST’s Baby Bank (Audenshaw)

Purposes of the role

To support the operation of our busy Baby Bank service - the Baby Bank provides a vital service to the
community we work in.  Families experiencing financial hardship are referred into the service; the baby
bank will then provide them with essential items to support their family.  Examples include nappies,
clothes, toys, cots and prams. The assistant is responsible for supporting the effective day-to-day
operation of the service, including receiving and processing donations of stock, distributing requested
items and engaging in fundraising activity.

Main responsibilities
•  Monitor the flow of stock into and out of the baby bank premises, ensuring quality and safety

standards are maintained.

•  Manage the process for receiving donations; ensuring donors are welcomed at the premises or

arrangements are made to collect goods from them.

•  Organize donations within the baby bank premises, ensuring that all stock is stored neatly and

safely.

•  Liaise with referrers when item requested are ready for collection
•  Move stock in between the baby bank and charity shop to ensure appropriate donations are

available for each service.

•  Support and manage volunteers on a day-to day basis in ways that encourage their engagement.
•  Ensure a clear quality checking process is maintained and that all equipment meets safety

standards.

•  Ensure all aspects of Health and Safety and security at the baby bank premises are adhered to by
volunteers. This includes, but is not limited to; ensuring risk assessments are adhered to and that
hygiene control measures, and manual handling processes.

•  Maintain records in accordance with Home-Start HOST’s GDPR data protection processes.
•  Ensure that waste is disposed of safely, appropriately and in the most environmentally friendly way

possible.

•  Monitor stock and report to Baby Bank Manager, when levels are low and when items that cannot

be donated need to be purchased.

•  Create an online selling platform for surplus or unsuitable stock, in order to generate income to

purchase other essential items.

•  Proactively engage and support the Baby Bank Manager in marketing and fundraising activities that

contribute to the sustainability of the baby bank service.

•  Adhere to the Home-Start HOST’s Safeguarding policy and ensure knowledge and understanding of

safeguarding amongst the team.

•  Undertake any other duties that may be required to discharge the role and support the organisation.

Job Description current at October 2025 – please note this job description will be reviewed from time to
time and may be updated depending on the changing needs of the charity

Person Specification:  Baby Bank Assistant

Methods of Assessment: “A” – Application

     “I” – Interview
     “E” – Exercise

Essential Requirements
Key Attributes & Values
A passion and commitment to the work of the baby bank
Skills and Abilities
Highly organised
Resourceful and creative
Skilled in use of online platforms such as Ebay or Vinted
Able to build relationships with colleagues in different settings
IT literate (an ability to use emails, internet and organisational operating
systems)
An understanding of data protection and the meaning of confidentiality
Excellent communication skills; an ability to communicate effectively face-
to-face, over the phone and through email
Ability to work as part of a team, as well as a confidence to use own
initiative and work independently
Passion for the ethos of Home-Start HOST, with demonstrated interest and
enthusiasm of the vision and values of the organisation

Ability to work flexibly to meet operational needs
Other requirements
Commitment to equal opportunities and anti-discrimination practice

Eligible to work in the UK
Car driver with access to a vehicle for work purposes

Commitment to flexible working including occasional evenings and
weekends
Must be physically able to move and handle heavy objects involving lifting,
carrying, pushing and pulling and physical moving
Desirable Requirements
Experience of community fundraising activity
Experience of adhering to workplace health & safety requirements

Experience of working with volunteers

This job description is current as at October 2025

Method of assessment

E

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I

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