Job Title: IT Officer & Events Technician

Reports to: Chief Operations Officer

Hours: Part-Time (24 hours, 3-4 days per week)

Location: London Office & other sites when needed

About the Organisation:

At Al-Ayn, we are dedicated to providing orphaned children living in poverty with the resources and
opportunities  needed  to  overcome  their  challenging  circumstances.  We  believe  that  when  a  child
realises their potential, it not only transforms their future but also positively impacts their families,
communities, and society as a whole. Our mission is driven by our core values of transparency, dignity
and empowerment.

Job Overview:

The  IT  Officer  &  Events  Technician  is  a  proactive  and  versatile  role  that  combines  IT  support  and
administration with audio-visual (AV) and sound technical expertise. This position ensures seamless
operations across processes and infrastructure for both internal and external events. Responsibilities
include providing end-user support, maintaining IT systems and records, and managing AV setups for
events and meetings. The role also requires regular coordination with internal departments to address
concerns promptly. Additionally, the IT Officer & Events Technician will take direction from the Al-Ayn
International IT Manager.

Key responsibilities:

IT Support & Troubleshooting

•  Provide first line IT support for hardware, software and network issues to UK users.
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Install, configure and maintain work laptops, desktops, printers, mobile devices and other IT
equipment.

•  Manage and troubleshoot network systems,  including WiFi, Microsoft Office 365  and wired

connections.

•  Manage IT incident management process via ticketing system.
•  Procure cost efficient IT equipment and manage replacements and repairs via warranties.
•  Maintain an inventory for all IT and office equipment and document all activities.
•  Assist in user training for common IT tools and applications.
•  Set up new employees as part of the IT induction at time of on-boarding.
•  Support IT Al-Ayn International Manager to address any issues where relevant.
•  Ensure all IT office equipment in workstations, meeting rooms and spaces are working.
•  Resolve IT issues and equipment in Birmingham and Manchester offices when required.

Events Technician (AV & Sound)

•  Set up, operate and maintain AV and sound systems for live events, meetings and conferences.

•  Oversee  the  setup  and  maintenance  of  high-quality  audio-visual  equipment,  including

microphones, projectors, screens and video conferencing systems.

•  Troubleshoot and resolve AV-related issues during events.
•  Manage sound mixing and live recording for presentations.
•  Coordinate with event organisers to ensure technical requirements are met.

Education/Experience:

Skills:
Proven 2 years’ experience in IT support role or equivalent qualifications
Competent in systems software e.g. Windows 7, 10 and 11, Mac OS
IT degree or certification, Computer Science, Audio Engineering or
related
Microsoft 365 - basic administration, security, creating & removing
accounts
Strong technical understanding of hardware specifications of IT devices
Experience with AV systems, mixers, microphones, & video conferencing
Advanced certification & experience, e.g. ITIL, CCNA, Active Directory,
DNS, IP
Previous experience working in NGO or charity sector

Essential  Desirable

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Competencies:
Strong analytical, organisational & time management skills
Excellent written, verbal communication and presentation skills
Strong attention to detail, i.e., meticulous in their work
Proactivity and self-motivation
Ability to work as part of a team, and individually
Ability to manage pressure, conflicting demands and prioritise tasks

Essential  Desirable

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Additional Requirements:

•  Flexibility of working outside working hours only when needed, especially during campaigns.
•  Travel to Birmingham and Manchester offices, and external events when required.

Salary:

•  £32,718 per annum (pro-rata), plus additional paid over-time where applicable.