Hub Manager, West of England

Reporting to: Head of Operations
Salary: £28,500 - £30,000, depending on experience
Hours: 37.5 hours per week (Monday to Friday, rota’d evening shifts and occasional
weekends)
Terms: 6 to 12 month Fixed-Term Contract, 25 days holiday pa (pro rata, exc. Bank
Holidays), 5% pension contribution
Location: Based at one of our Bristol Hubs (Little Ann Street BS2/Vale Lane Hub, BS3), +
ad hoc support to our Sisna Park Hub, Plymouth PL6
Manage: Directly: Lead Supervisor, Supervisors, Community Food Produce Coordinator,
(fixed term role), Volunteer Team (incl. Corporate Volunteers, Drivers, Drivers Mate),
agency staff

About FareShare South West

FareShare South West (FSSW) joins the dots between food waste and hunger, empowering
communities to turn an environmental problem into lasting social good. We rescue tonnes
of  quality  surplus food  from  the industry and share  it with  charities  and  schools  to bring
health, dignity, and routes out of poverty for people across the South West. Our supportive
volunteering and employability programmes offer local people the opportunity to thrive. By
joining us, you will be part of an inclusive, friendly team in a small but fast-growing charity
that helps fight the injustice of who gets to afford a healthy diet.

FareShare South West is an independent local charity, working in partnership with FareShare
UK.  By  being part  of the  national FareShare  network,  we can help  rescue  more  food.  By
being  small  and independent, we  can  remain  close  to  our  local  partners  and  people  and
continuously adapt to meet the needs of local communities. The member charities we share
food with transform lives, using food to connect people with other support and routes out
of  poverty,  including  children  and  families,  people  on  low  incomes,  homeless  people,
refugees, domestic abuse survivors, people in recovery, older people, and many others.

Purpose of the Role

The Hub Manager is responsible for the day-to-day leadership of a FSSW hub, ensuring safe,
efficient,  and  compliant  operations  that  maximise  the  volume  of  surplus  food  received,
stored, and distributed to our Community Food Members (CFMs). This includes managing a
mixed  team  of  staff,  FareChance  employability  participants  and  volunteers  in  their
operational  tasks,  maintaining  high  operational  and  health  &  safety  standards,  and
collaborating  with  colleagues  across  food  &  logistics,  compliance,  and  community
engagement.

Key Responsibilities

1. Operational Management

  Oversee  and  manage  the  safe  and  efficient  daily  operation  of  the  hub,  ensuring

essential tasks are completed to a high standard.

  Ensure the hub is appropriately set up to meet Key Performance Indicators and goods

in and deliveries out, working closely with the Head of Operations.

  Use FareShare UK (FSUK)’s digital stock system to manage product movements and
maintain stock accuracy. Lead weekly stock takes and investigate discrepancies in
collaboration with the compliance and food teams.

  Oversee the  smooth  intake  and  dispatch  of food,  liaising  with  food  donors,  FSUK,
transport providers, and partners. Ensure food deliveries meet acceptance criteria
and report any quality issues promptly.

  Ensure the Hub Operations team maintain positive relationships with CFMs, ensuring

high standards of service and communication.

  Play an active role in identifying solutions to operational challenges, in collaboration

with the food, membership and volunteer teams.

  Coordinate and manage external contractors for maintenance and repairs.
  Provide  procurement  support  to  secure  value  for  money  on  consumables  and

equipment.

  With support from the wider FSSW team, meet food waste KPIs to ensure that we

effectively maximise food redistribution to CFMs.

  Ensure  adequate  stock  of  operational  supplies  and  equipment  to  support  daily

operations.

  Responsible  for  the  Hub  Operations  controllable  costs  budget.  Oversee  the

management of on-site petty cash in line with financial controls.

  Work with the Head of Operations to improve systems and integrate new processes

to support growth and efficiency.

  Carry out analysis of the fleet and its equipment including weekly vehicle checks and
basic maintenance duties (e.g. tyre pressures, topping up vehicle fluids). Work with
the  Fleet  Coordinator  to  ensure  the  on-site  vehicle  fleet  is  well  maintained,
roadworthy and compliant.

  Contribute to delivery of the Operations Strategy, including key developments for

FSSW.

  Carry out other duties as required to support the successful running of the hub.

2. Team Management

  Provide  strong  day-to-day  leadership  to  a  diverse  team  of  staff  and  volunteers.
Delegate  tasks,  give  regular  feedback,  and  maintain  an  open,  inclusive  working
environment.

  Manage, supervise, and develop Line Reports, including performance management,



appraisals, and training.
Support  effective  recruitment  and  onboarding  processes,  ensuring  appropriate
support and shift cover. Identify shortfalls in rota cover and respond in effective and
timely manner.

  Work  with  temporary  staffing  agencies  to  arrange  short  term  hire  drivers,  when

necessary.

  Collaborate  with  the  Head  of  Operations  and  Volunteer  Team  to  ensure  effective
volunteer  induction  and  ongoing  training.  Support  the  Volunteer  Manager  in  the
delivery of corporate volunteer days.

  Register  and  onboard  new  drivers  by  delivering  volunteer  and  staff  driving

assessments and agency driver inductions.

  Foster  a  positive  and  productive  team  culture  in  line  with  FareShare  South  West

values.

3. FareChance Employability Programme



Support  the delivery  of the  FareChance  programme by overseeing and  supervising
participants  during  operational  tasks,  ensuring  they  are  actively  engaged  and
contributing to the hub operations team.

  Ensure FareChance participants are effectively trained, supported, and equipped to
carry out their allocated duties, with opportunities to build confidence and develop
relevant skills, with support from the volunteer and employability teams.

  Foster  a  positive  and  inclusive  environment  that  supports  the  health,  safety  and

wellbeing of FareChance participants and enables them to thrive.

  Provide  hands-on  mentorship  and  act  as  a  positive  role  model  during  day-to-day

operations, supporting participants to build experience and confidence.

  Undertake  relevant  training  to  strengthen  your  ability  to  support  FareChance
participants  and  the  wider  volunteer  team,  including  safeguarding,  inclusive
practice, mental health awareness and coaching approaches.

  Collaborate  with  the  volunteer  and  employability  team  to  ensure  effective

communication around support needs and progress.

4. Health & Safety (H&S) and Compliance

  Take lead responsibility for the health, safety and security of the hub, and the safety

and wellbeing of all staff, volunteer and visitors

  Champion a culture of safety and compliance, setting a strong example and ensuring

robust H&S protocols are always followed.

  Effectively  manage  and  resolve  incidents  in  line  with  emergency  procedures,

including product recalls and escalation protocols.

  Keep accurate, up-to-date records of all H&S activity, including staff and volunteer



training, audits, corrective actions and incident reports.
Support the development, communication and enforcement of H&S and compliance-
related policies, procedures, and risk assessments.

  Ensure that all legal and FareShare South West requirements related to food safety

and H&S are understood and adhered to on site.

  Operate  in  accordance  with  the  FareShare  HACCP  Food  Safety  Manual  and  local

environmental health regulations.

  Ensure  the  site  is  always  audit-ready  and  support  internal  and  external  audits  as

required.

  Ensure facilities and equipment are used safely, regularly maintained, and reported

if defective.

5. Quality Assurance and Continuous Improvement

  Lead  on-site  delivery  of  any  compliance-related  changes  introduced  by  FSUK,

ensuring they are followed through to completion and embedded in practice.

  Manage  and  enhance  compliance  of  the  hub  premises  in  line  with  FareShare’s

minimum operating standards and expectations for operational efficiency.

  Work with others to identify and implement improvements to systems, processes and

workflows.

  Ensure operational audits and assessments are carried out, actions are followed up,

and improvement plans delivered.

  Collaborate cross-functionally with other teams to support service development and

innovation.

Person Specification
It is not expected that a successful candidate will necessarily have all the following criteria.
FareShare  South  West  is  committed  to  helping  individuals  develop  professionally  and
personally, and your application is encouraged.

Essential

  Proven experience in warehouse/hub or logistics operations, with responsibility for



delivery of KPIs.
Strong working knowledge of health & safety legislation and risk management within
a warehouse/hub setting and able to champion a safety-first culture while enabling
productivity.

  Experience  of  and  confidence  in  working  with  clear  procedures  and  compliance

requirements such as food safety, hygiene, and auditing processes.

  Can  demonstrate  supportive,  motivational,  proactive  and  structured  team
leadership, including recruitment, supervision, and performance management.
  Experience  of  working  in  a  fast-paced,  dynamic  environment  with  the  ability  to
manage  multiple  priorities  and  respond  in  a  calm,  solutions-focused  way  under
pressure.

  Competency in stock control systems and inventory management (e.g. digital stock

systems such as GLADYS or similar).

  Clear  and  confident  communicator,  both  written  and  verbal,  with  experience  of

cross-team and stakeholder communication.

  Able  to  demonstrate  good  judgement  and  decision-making,  including  escalating

issues appropriately.

  Physically  able  to  carry  out  the  role,  including  manual  handling  and  operating  in

warehouse/hub conditions.

  Comfortable using basic IT tools (e.g. Microsoft Teams, email, online documents).
  Full UK driving licence.
  Forklift truck operator’s qualification (or willing to train as an essential part of the

role).

Desirable

  Formal training or certification in health & safety, manual handling, or food hygiene.
  Experience  of  working  in  a  charitable,  volunteer-led,  or  community-based

organisation.

  Experience of route planning and/or vehicle logistics coordination.
  Experience of working within a regulated or audited environment.
  Experience contributing to or delivering change initiatives.

Attributes & Values

Strong team player who supports collaboration and mutual accountability.

  Committed to FareShare South West’s work to fight hunger and tackle food waste.

  Organised and methodical, with strong attention to detail.
  Reliable, consistent, and takes pride in maintaining high standards.
  Acts  with  integrity  and  openness;  willing  to  learn  from  feedback  and  take

responsibility.

  Enjoys being hands-on and actively involved in operational delivery.

Behaviours

  Leads by example and motivates others through positive, proactive behaviour.
  Calm and solutions-focused in challenging situations.
  Values and supports diversity and inclusion across the team.
  Communicates with respect and clarity, adapting style to suit audience.
  Champions a safety-first culture while enabling productivity.
  Embraces change and drives continuous improvement.
  Confident working within clear procedures and standards.

Additional Information

  Role may involve some manual handling; training will be provided.
  Enhanced DBS check required.

June 25