Job Title: Service Manager (Newark)
Salary: £28,500
Hours: 37.5 per week, Monday – Friday (ability to work flexibly – early, late and weekends)
Type of contract: Full-Time, Permanent
Reporting to: Registered Care Manager
Benefits: 25 days annual leave + bank holidays (pro-rata), pension contribution and sickness scheme
Job Purpose:

The purpose of this role is to oversee the day-to-day operations of some of Reach Care’s supported living and
community care support services within Newark, Nottinghamshire. Provide high-quality line management of Reach
Care’s Team Leader and Care Support Workers workforce, within the settings of the services in which you are
responsible, thus aligning with Reach Care’s values.

Key Responsibilities:

Supported Living and Community Care Services
•  Oversee the day-to-day operations of some of Reach Care’s supported living and community care support

services within Newark, Nottinghamshire.

•  Manage the delivery of high-quality, person-centred support in accordance with Reach Care’s values, policies

and procedures and in line with our contractual and regulatory requirements.

•  Provide hands-on care support within the services for which you are responsible when scheduled (20% of

contracted hours, per week).

•  Participate in Reach Care’s on-call responsibilities.
•  Lead on ‘Positive Behaviour Support’ (PBS) and monitor the implementation of its principles within the services

for which you are responsible.

•  Stay up to date with the latest research and best practices in the field of PBS, integrating new knowledge into

the development of intervention strategies.

•  Monitor and evaluate service performance, including quality of care, staff productivity, stakeholder satisfaction

and implement necessary improvements to enhance service delivery.

•  Review and update service user care plans and risk assessments.
•  Support the planning and mobilisation of new care support provision.
•  Complete annual service user reviews and multi-disciplinary meetings.
•  Support Reach Care’s Scheduling Coordinator, ensuring effective scheduling to meet the needs of people using

our services.

•  Manage health and safety requirements within the properties where you work, ensuring the regular scheduling
of fire safety checks and the monitoring and reporting of any required property/equipment safety checks and
repairs.

•  Prepare reports on service delivery, for which you are responsible, as directed by Reach Care’s Registered Care

Manager and/or others within Senior Management positions.

•  Undertake regular spot checks, quality assurance audits and health and safety spot checks.

Workforce Management
•  Undertake regular supervision of Team Leaders and Care Support Workers through observation, practice and

1:1 supervision/appraisals.

•  Provide honest and effective communication to staff within the settings of the services in which you are

responsible, thus ensuring staff are informed, engaged and productive.

•  Provide leadership and guidance to team members (Team Leaders and Care Support Workers), fostering a

positive and collaborative work environment.
•  Complete regular staff team and service meetings.
•  Provide service and workforce data, when required, to support staff recruitment and induction processes.
•

Identify and support staff/team development and training needs.

General
•  Collaborate with other Service Managers within the organisation and provide cover where required.

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Job Description (B2)

•  Be a visible, inclusive and transformational leader; demonstrating our values, equity and inclusion within your

behaviours and attitudes at all times.
•
Identify and escalate issues, risks and safeguarding concerns to Reach Care’s Registered Care Manager.
•  Attend required training in Safeguarding, Data Protection, Health & Safety, First Aid and any other subjects

identified as a requirement for the role.

•  Establish strong working relationships with all stakeholders.
•  Work, always, in accordance with Reach Care’s Policies and Procedures

Reach Care retains the right to change or assign other duties to this position to meet the needs of the Charity.

Person Specification
Essential Criteria:

Desirable Criteria:

Key Skills & Qualifications:

•  Works well and efficiently in a
team and independently.
•  Communicate clearly and

•  Experience working with
adults with learning
disabilities.

concisely through a variety of
methods (verbal and written).

•  Experience in using IT.
•  Good knowledge and

•

Level 3 in Health & Social Care, (or
equivalent) (Desirable)

experience of safeguarding.

•  Can drive and is willing to
travel for work purposes.
•  Creative and innovative in
their ways of working.

•  Good time management,

enabling deadlines and time
scales to be met.
•  Flexible and adaptable
approach to their work.
•  Works collaboratively with a
variety of stakeholders.
•  Solution-focused and has a
can-do attitude to problem-
solving.

•  Proactive, concise and

considered in decision-making.
•  Good attention to detail within

their work.

•  Self-motivated to make a

positive difference and elicit
individual and organisational
growth.

Being a ‘Reach Person’:

Inspire trust and confidence in others.

•
•  Treat others with dignity and respect to create an environment that contributes significantly to everyone

feeling safe, encouraged and valued.

•  Promotes innovation, inclusion and diversity that provides everyone with the right to aspire.
•  Can build and maintain strong relationships by taking time and investing effort to understand the unique

needs and goals of the organisation and individuals.

•  Emphasises and understands the importance of individuals’ rights to participate.
•  Understands the importance and, prioritises listening to, the voices of people with learning disabilities and

their families.

•  Commits to and maintains high standards in every aspect of their work.
•  Advocates for people with learning disabilities living independent lives.

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Job Description (B2)

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Job Description (B2)