Care Accounts Manager

Job Description

Job Title: Care Accounts ManagerContract Type: PermanentSalary: £49,498.74 per annumWorking Hours: 37.5 hours per weekWorking Pattern: Monday to FridayLocation: Arlington, Camden

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Care Accounts Manager  

The Care Accounts Manager will report to the Head of Systems, Information & Performance and will provide central support to our operational care schemes to ensure the effective billing and management of care hours, optimising financial viability. A key focus of the role will be overseeing variable hours and ensuring that all activity is captured and billed in an accurate and timely fashion. This role requires attention to detail and a high level of competency in processing numerical data as well as strong communication, influencing and relationship building skills.

About you

We are looking for someone who is:

• Highly organised with excellent prioritisation and time management skills

• Attention to detail and a methodical, analytical approach to problem-solving

• Flexible and responsive attitude

• Excellent numerical skills

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension

• 28 days holidays plus bank holidays

• Flexible working options available

• Investment in your learning, personal development and technology

• A wide range of benefits

Diversity and Inclusion at Riverside: 

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Role Profile 

• Oversight of end-to-end billing process for Care & Support, working in collaboration with colleagues in operational teams and the Finance Department

• Developing systems and processes to support billing

• Maintaining a ‘Billing Rules Register’ for care activity

• Managing a central register of all Purchase Orders (POs) for individual care

• Ensuring each scheme is aware of weekly funded care hours and processes are in place for managing the recording of changes and variations

• Proactively build and maintain excellent relationships with scheme-based staff

• Proactively build and maintain excellent relationships with our customers and their families

• Close liaison with scheme managers and the Credit Control Team to ensure bad debts are minimised and income collection is optimised

Person Specification

Essential

• Highly organised with excellent prioritisation and time management skills

• Attention to detail and a methodical, analytical approach to problem-solving

• Flexible and responsive attitude

• Excellent numerical skills

• Strong IT skills, particularly MS Excel but also with SharePoint, Forms and Outlook

• Excellent literacy skills

• Ability to develop clear processes and procedures

• Ability to develop excellent relationships with colleagues, customers and families

• Ability to manage conflict and disputes

• Experience of working with non-financial managers

Desirable 

• Educated to Degree level

• Understanding of care sector billing and variable hours deployment