Healthcare Assistant (Days) - Solihull
Candidate information pack

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Welcome to Royal Star & Garter

Thank you for your interest in Royal Star & Garter.

Since I joined this fabulous charity in summer 2024, I have been amazed and humbled by the passion and dedication of
every member of staff. Our teams in our Homes are nothing short of exceptional in the care they deliver, while our teams
in Central Services provide unrivalled support.

The role at a glance

Title: Healthcare Assistant

Location: Royal Star & Garter, Tudor
Coppice, Monkspath Hall Road, Solihull,
B91 3DE

I am looking for someone really special to join our team. My ideal candidate will be someone who is highly organised,
enthusiastic and driven to succeed.

Reports to: Deputy Home Manager

We live our values in everything we do, and we’re looking for people who share that commitment. At Royal Star & Garter,
we invest in our staff, supporting their skills, behaviours, and wellbeing. Our comprehensive training and focus on
professional development mean you'll be encouraged to grow and thrive. If you’re passionate and dedicated, enjoy being
a part of a supportive team, and want to make a real difference to others, I look forward to receiving your application.

Hours: 37.5 per week, 12.5 hour shifts, 2
week rolling rota, weekend availability
required

If this is you then I look forward to receiving your application.

Katie McCauley
Home Manager

Hourly rate: £12.60 per hour
£24,570 per annum

Contract: Permanent

More information:
solihull.jobs@starandgarter.org

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Job description

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To ensure that, at all times, residents are treated with respect and dignity and that individuals’
rights to privacy, independence and choice are met with kindness and compassion.

• Work as an integrated member of a multi-disciplinary care team, delivering high quality personal

To apply

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and nursing care to all residents according to their needs and expectations.
Successfully complete and practice the Royal Star & Garter HCA Competency Framework.

To work in accordance with the issued Code of Conduct
Fully participate in the Key Worker Scheme, supporting the role of the keyworker
Support all individual aspects of resident care and wellbeing in line with care plans, promoting
independence, decision making and respect
Complete clinical activities, following training, including, but not limited to, administering
medication, tissue viability and oral care

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• Maintain accurate records and documentation of residents’ holistic care needs across all
platforms and in compliance with organisational policy and data protection practice
• Actively participate in and promote the wellbeing activities and outings of the Home’s
programme and enable residents to safely take part in the activities of their choice
Communicate effectively with all colleagues, visiting health professionals and residents, ensuring
that any information exchanged is accurate, relevant and appropriate
Strive to continuously improve resident safety, care and well-being: sharing areas for
improvement with your care team or line manager; and raising concerns in a timely manner.
Be flexible in working with our residents across any House in the Home:  establishing rapport,
acting professionally and demonstrating an understanding of their personal circumstances to
ensure the provision of high-quality, person-centred care.

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Send your CV and a covering

letter (no more than 2 sides)

outlining how you meet the

person specification and what

you will bring to our team to

solihull.jobs@starandgarter.org

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Job description continued

Upon completion of Royal Star & Garter dementia competencies
• As a member of a multi-disciplinary team, provide tailored care and clinical support to residents

To apply

with dementia.

Upon completion of Royal Star & Garter enhanced clinical competencies
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Support the provision of enhanced clinical competencies across the home including, but not
limited to, venipuncture and cannulation, ECG recording and insulin administration.

General
• Undertake such other duties as may be required and which are consistent with the nature of this

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post as determined by (post title/your manager)
Comply with all Royal Star & Garter policies and procedures
Promote the interests and reputation of Royal Star & Garter  at all times and ensure that the
culture and ethos of the organisation is maintained, nurtured and supported
Promote and maintain a safe environment by complying with the requirements set out in the
Home’s Health & Safety Policy, security procedures and guidelines for moving and handling.

Send your CV and a covering

letter (no more than 2 sides)

outlining how you meet the

person specification and what

you will bring to our team to

solihull.jobs@starandgarter.org

• Actively promote equality of opportunity in all day-to-day activities
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The post requires a high degree of confidentiality.  You will be required to meet these exacting
standards at all times, whether in or outside work
Take responsibility for your own continuous professional development, fully engaging with
training and assessment and promoting a learning culture where mutual and professional
respect is afforded to all colleagues

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Person specification

Essential behaviours / characteristics
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You will be a proactive member of a dynamic, high-performing team,
treating others with respect, kindness and understanding
You have a strong commitment to nursing the elderly and providing
the highest standards of care to enable residents to live their lives as
fully and independently as possible. It is about recognising that each
person is an individual and adapting one’s own approach accordingly.
You will work collaboratively with people from different backgrounds
and with different perspectives than your own, building positive and
effective relationships.
You recognise the strengths of people in your team, sharing your
knowledge and skills to support and develop their abilities.
Challenging poor attitudes and performance issues in a timely and
constructive manner.
You model professional conduct, showing determination, drive and
commitment at all times, particularly when faced with challenges and
setbacks.
You reflect on your practice: identifying your own strengths and
limitations; being receptive to feedback; and actively seeking and
making use of opportunities for development and wellbeing.
You manage your time effectively, ensuring that you understand the
roles and responsibilities of colleagues and are comfortable discussing
your wellbeing.

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Person specification continued

Essential experience:
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Is willing to work towards an appropriate competency-based
qualification
Is physically fit and able to carry out the duties of the role

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• Good written and verbal English language and communication skills
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Resident focused
Computer literate

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With love

Living positively

Our values

We carry out our work with love,
care and compassion.

We are optimistic in everything
we do, supporting veterans and
their partners in leading happy,
fulfilled lives.

As a family

Standing in their
shoes

Take courage

We work and live as one team,
one family, one community.

We show admiration and respect
for people and never forget what
they have done.

We are not afraid to do what is
right and what is needed.

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Offer

Although we are a charity, we offer a generous package

• Salary of £12.60 per hour, £24,570 per annum

• Employer Pension Contribution of 7.5% with matching

• 37.5 hours per week, 12.5 hour shifts, 2
week rolling rota, weekend availability
required

Employee contribution of 5%

• Life insurance of 3 x salary (until age 70)

• Ten weeks full occupational sick pay before statutory sick

• Over time paid at time-and-a-quarter

pay

• Paid break

• Access to appropriate professional bodies and payment of

membership fees after 6 months of employment

• Equivalent of 25 days holiday per annum plus

bank holidays (pro-rata for part-time)

• Learning and Development – fully funded opportunities to

support you in your role

Conditions of employment

Any offer of employment made will be subject to the following conditions:

• Satisfactory references covering the last 5 years from at least two references, including one from your

current or most recent employer

• A pre-employment medical screening

• Enhanced DBS Disclosure

• Proof of the Right to Work in the UK

Confirmation in post will be subject to:

• A satisfactory 6-month probationary period.

About us

Our mission

Royal Star & Garter was founded in 1916 to care for the severely injured young men returning from the battlegrounds
of the First World War. Today, our mission is to provide outstanding care and support that recognises the needs of
veterans and their families.

Our care

We provide care, support and friendship for those who have had the courage to serve so that they can live well. We
deliver that through high quality Homes, a range of services in the local community, by driving innovative practice and
by setting the standards for others to follow. We offer:

• Nursing care
• Dementia care
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Short-break/respite care
End of life care

• Day care
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Lunch Clubs
Telephone Friendship Service

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About us

Our future

We are developing new services beyond our four Homes, including an outreach service to provide support in veterans’ own homes and a
community for younger veterans. We continue to reach more ex-Service personnel in residential care through the Veteran Friendly
Framework. Our work to promote greater collaboration will deliver better outcomes for the Armed Forces community.

Our knowledge

We have over 100 years’ experience in providing pioneering nursing and therapeutic care to veterans living with disability and dementia.
We are committed to sharing our knowledge and skills with other organisations to promote better care for all veterans and older people.
We partner with health care, military and academic organisations for the benefit of our local communities.

Sharing our experience

We are passionate about innovation in our care to improve the lives of veterans and their families. We have been championing the
development of nursing associates in the social care workforce for several years and support many of our carers to develop new skills.

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High Wycombe

Our High Wycombe Home (rated Outstanding
by the CQC) has been designed with comfort
and wellbeing in mind. There are plenty of
activities to enjoy, opportunities to socialise
with friends, or simply relax in the spacious
lounges and landscaped garden.

Solihull

Our Solihull Home is rated Outstanding in all five
areas by the Care Quality Commission. Loving,
compassionate care is tailored to each individual
and every detail designed for comfort and
wellbeing, it’s a place where residents and their
families can truly feel at home.

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Surbiton

With its stunning foyer and relaxed, spacious
lounges, our Surbiton Home offers a warm,
friendly welcome. Highly trained staff provide
specialist care in comfortable surroundings,
where the focus is always on the individual.

And rated ‘Outstanding’
in the care category.

Worthing

Our Worthing Home places each person at the heart
of their care, with personalised rehabilitation plans that
promote independence, confidence and wellbeing.
The dedicated team includes in-house
physiotherapists and occupational therapists who offer
hands-on support with warmth and encouragement.

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