Job Introduction

Community Services Business Support Officer

Location: Hybrid – a mix of office-based work in Cheadle (Stockport) and home workingHours: 30 hours per week

12‑month temporary contract
Contract:

Contract:

£24,729.60 pro rata (full-time equivalent £30,912), with pay increases every two years.
Salary:

Salary:

As one of the UK's best employers,   we’re looking for an organised and proactive

Community Services Business Support Officerto join our Personalisation and Community Services (PCS) team. This is a varied, rewarding role where you’ll support teams delivering life‑changing care by ensuring systems run smoothly and information is accurate, accessible and well‑managed.

If you enjoy working with data, improving processes and supporting colleagues to deliver excellent services, this could be the role for you.

About the Role:

You will act as the first point of contact for business support within PCS, providing professional administrative and operational support to managers and team leaders. Working closely with the Business Manager, you will help drive service improvements by coordinating reporting processes, supporting projects, and maintaining effective information systems.

This is a dynamic hybrid role, combining office‑based work in Cheadle with the flexibility of home working. No two days are the same, and you will play an important part in ensuring systems and processes are well‑maintained, compliant and aligned with organisational standards.

What You’ll Be Doing:

• Supporting managers and team leaders with business administration and operational coordination
• Managing and maintaining digital systems and databases, ensuring accurate, compliant records
• Reviewing and analysing information to identify trends and support service improvements
• Supporting the development and implementation of digital systems
• Coordinating quality assurance surveysand stakeholder feedback
• Preparing quarterly reportsfor local authority contracts
• Drafting professional correspondence and documentation
• Maintaining organised document libraries and SharePoint records
• Providing coordination support to developing functions such as quality assurance and bank staffing

What We're Looking For:

Essential

• NVQ Level 3 in Business Administration (or equivalent), or relevant experience in a business administration role.
• Experience in an office‑based team environment.
• Experience using management information systems (MIS).
• Strong communication and interpersonal skills.
• Ability to analyse data and produce reports.
• Excellent organisation and ability to manage competing priorities.
• Ability to work independently and use initiative.
• High standards of accuracy, confidentiality and customer service.
• Strong Microsoft 365 skills, including Excel and SharePoint.

Desirable

• Experience contributing to or maintaining social media channels.
• Ability to create written guidance for others.
• Experience working with families or services supporting children with additional needs.

Why Join Us?

• Annual Leave27 day holiday plus 8 days bank holidays rising to 30 after 5 years, 33 days after 10 years
• Generous pension schemeand death in service benefit, up to 7% company pension contributions initially rising with length of service and up to 6 x basic salary death in service benefit.
• Occupational sick payand family friendly policies includingenhanced maternity, paternity and adoptive leave.
• Reward and Discount platformoffering discounts at high street shops, travel, insurances etc.
• Eligibility to apply for Blue Light card
• Proud to be a real living wage employer
• Refer a friend scheme, be rewarded for recommending a friend to work with us
• Comprehensive training and development opportunities, including apprenticeship qualifications
• Long service awardsincluding cash gifts and extra holiday.
• Promotion of Wellbeingacross the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session in person or online
• Access to our Employee Assistance Programmefor you and adults at your home.
• Inclusive networks: Disability & Neurodiversity, Race Equality, Proud Together (LGBTQ+), Together for Men, Women Together.

Together we make a difference, develop and learn, and support each other. Every day with us is different, but our mission remains the same: To champion the rights, needs and ambitions of the people we support - they are at the heart of everything we do. We stand by them and we work together for change.

We reserve the right to close this vacancy early if we receive sufficient applications.
We welcome applications from individuals who have the right to work in the UK. Currently, we are not providing sponsorship for overseas staff. 

Applications are very welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or socio-economic background. We are committed to making reasonable adjustments for disabled people. We positively encourage applications from those with lived experience. 

If there is any part of your lived experience you want to keep confidential in some way please talk to the Recruitment or HR shared service teams and we will do what we can do to support you

The Together Trust is committed to safeguarding and promoting the welfare of the people we support and expects all our staff and volunteers to share this commitment.

Safeguarding checks will be undertaken for the successful candidate in line with our safer recruitment policy, including a DBS check (at no cost to yourself).

Apply