Community Hub Support Officer at Adapt (NE)

Contract Type: Fixed term

Role Type: Employment

Hours: Part time

Application deadline:

Based: Northumberland

Salary: £20,931 to 23,132 Pro Rata

Salary Type: Salary Scale

Location: Northumberland

Role description: Officer

Hours: 15 hours per week (3 days) pattern to be agreed   Location: Hexham                                                               Contract: fixed-term 12 months

The Adapt (NE) Community Hub is a welcoming community space in Hexham designed to support connection, wellbeing and access to advice and support. The hub particularly supports people experiencing isolation, disability, poor mental health or financial hardship. It offers refreshments, wellbeing activities, social opportunities and signposting to services.

Job purpose

To support the day-to-day running of the Adapt (NE) Community Hub, providing a warm, inclusive and well-organised environment where people feel comfortable to connect, access support and participate in activities. To work alongside a team of volunteers and other partners within the hub to create an inclusive, welcoming environment for everyone who comes into the space.

Key responsibilities

Hub operations and visitor support

• Welcome visitors and create a consistently warm, inclusive and safe atmosphere
• Provide clear information about hub activities, services and signposting options
• Support the practical day-to-day running of the hub, including preparing and tidying spaces, setting up for activities and managing refreshments
• Assist visitors to navigate the building and connect with relevant services or support
• Encourage participation and actively work to reduce social isolation among hub users

Activities and events

• Generate ideas for and assist in delivering activities and initiatives within the hub, under the direction of the Community Hub Coordinator
• Support volunteers and partner organisations in delivering hub activities and events
• Provide operational assistance during hub events, including occasional evening or weekend sessions as required

Administration and reporting

• Maintain accurate records of visitor numbers, activities and feedback in line with Adapt (NE)'s policies
• Assist with the collection of feedback from hub users to inform service development
• Contribute to any reporting requirements as directed by the Community Hub Coordinator

Safeguarding

• The post holder has a responsibility to safeguard and promote the welfare of children and/or vulnerable adults and must comply with all Adapt (NE) safeguarding policies and procedures
• Report any safeguarding concerns promptly to the Designated Safeguarding Lead