barcud

Job Description

Communications Assistant criteria are Essential unless indicated otherwise

Reports to: Communications Officer

Direct Reports (subject to review): N/A

Overall Job Purpose

The postholder will support the delivery of communications, public relations, digital content, and marketing activity for Barcud. You will help bring our story to life by sharing the experiences of our tenants, communities, and colleagues, and showcasing the impact of our work.

Working across a range of channels, you will create clear and engaging content for colleagues, stakeholders, journalists, and the wider public. From social media content and digital campaigns to media relations and internal communications, you will play an active role in helping Barcud communicate and connect with its audiences.

You will support both planned and reactive communications activity, acting as a first point of contact for media and communications enquiries and helping ensure timely and accurate responses. This is a varied role that requires a flexible, proactive approach and the ability to work effectively.

Key Responsibilities

Assist in creating clear, engaging, and accessible content for a range of audiences and channels, including internal communications, media statements, social media posts, newsletters, and basic graphics and videos.

Help turn campaign ideas into engaging social media content that connects with tenants and communities.

Support effective internal communications by developing content for the intranet and regular staff bulletins.

Support the updating and monitoring of the Barcud website to ensure content is accurate, relevant, and up to date.

Assist with organising and promoting internal and external events and campaigns.

Provide communications and administrative support across campaigns and digital channels, including scheduling content.

Support the production of photography and video content for use across digital and print communications.

Help maintain a consistent Barcud brand and tone of voice across all communications channels and materials.

Support the development and distribution of the quarterly newsletter and assist with digital marketing activity, including email campaigns.

• Act as a first point of contact for media enquiries, ensuring responses are timely and accurate, and maintain the media enquiries log.

• Support the preparation of media lines, briefings, and press releases.

Monitor traditional and social media channels and help create responsive content to maintain Barcud’s online presence and relevance.

Support campaign evaluation by producing monitoring reports and using insights to improve engagement and reach.

Work closely with colleagues across the Group to support communications activity and encourage effective use of communication tools.

Manage workload effectively and support delivery of communications activity to deadlines.

Corporate Responsibilities

• Provide excellent customer service both internally and externally.

Work in line with Barcud’s equality, diversity, inclusion, and belonging commitments in all aspects of service delivery and employment.

• Promote effective communication, high quality tenant and community services, and continuous improvement across all areas of Barcud’s work.

• Take part in learning and development opportunities relevant to the role.

Carry out any other duties and responsibilities that may reasonably be requested. This job description is not intended to be exhaustive and may be reviewed and updated in line with changing business needs and organisational requirements.

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Personal Specification

Communications Assistant

Qualifications

• A degree or equivalent qualification in communications, public relations, journalism, digital communications, marketing, or a related subject or equivalent professional experience.

Experience

Experience in a communications, media, or public relations setting through work, volunteering, or study.

Knowledge/Skills

Excellent written and verbal communication skills, with the ability to adapt content for different audiences and a strong eye for detail.

• Confident using digital tools and platforms, including Microsoft Office, social media, and media monitoring tools.

• Able to work to tight deadlines and perform well under pressure.

Personal Qualities

• Strong organisational skills, with the ability to manage different priorities effectively.

• Willingness to learn and take part in ongoing professional development.

Good interpersonal skills and a customer-focused approach, with the ability to work well with colleagues and stakeholders.

Background checks and compliance

• Must have full driving licence

• Welsh language ALTE level 3 (Essential)