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Claims Handler

BENEFACT TRUST LIMITED
6 - 24 per year
Dublin
Full-time

Claims Handler

We are looking for a Claims Hander to join Ecclesiastical Insurance Ireland in our Dublin office. Competitive salary, excellent benefits and hybrid working.

Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Dublin

Job Ref: 204631

About the role

Ecclesiastical Insurance Ireland, who are proudly part of Benefact Group, are looking for a Claims Handler to join our Dublin office.

Our business is growing and this is an excellent opportunity for an ambitious Claims Handler to further develop their Claims expertise through handling claims for some of the most interesting, unique and iconic sites in Ireland.

Our team in Ireland continues to grow and so joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.

Why join us?

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.

What you'll be doing

  • Handle claims from notification to closure, within agreed service standards, in order to obtain optimum settlement for company and customer

  • Negotiate and settle claims within your authority, working in line with claims handling guides

  • Actively manage case load by regularly reviewing and reporting on individual claims portfolio

  • Plan, prioritise and manage individual work to deliver agreed objectives and meet SLAs to deliver exceptional claims customer service to customers, brokers and claimants

  • Act on individual audit results and agreed action plans within agreed deadlines to improve own performance

What you'll need to have

  • Experience in handling commercial property and liability claims from ‘cradle to grave’

  • Leaving Certificate or equivalent experience

  • APA minimum. CIP preferred

  • Strong verbal and written communication (including excellent negotiation ) skills

  • Knowledge of legal requirements, regulations and litigation procedures within the Irish insurance industry

What makes you stand out

  • Significant experience in supporting claims stakeholders including customers, brokers and third party claimants

  • Negotiation and settlements experience, liaising with legal partners

What we offer

  • A competitive salary - let's discuss it

  • Hybrid working

  • Group Personal Pension - up to 12% employer contribution

  • Generous annual bonus scheme: on-target bonus between 6% and 24%

  • 25 days annual leave plus bank holidays, and a holiday buy and sell scheme

  • An array of health and wellbeing benefits, including private healthcare, income protection and life assurance

  • €250 annual personal grant to a charity of your choice

  • Employee Assistance Programme

  • Full study support to gain professional qualifications including sponsorship for insurance qualifications

  • Career development opportunities

Hear from the hiring manager

“We are a friendly, supportive and collaborative team which takes pride in delivering an excellent claims service to our customers”

About us

Ecclesiastical Insurance offer exceptional insurance and risk management, service and support across a range of specialisms, from church, charity and heritage to education, real estate and more.

We’re proud to be one of the most trusted names in specialist insurance, with over 40 years experience and commitment here in Ireland to creating innovative solutions that really help people.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.
If you need any additional support during the recruitment process, then please let us know.

*Directory of Social Change’s UK Guides to Company Giving 2017-26

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