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• Permanent
• Full time

Contract Type

Permanent

Hours

Full time

Location

Edgware & Golders Green

Sector

Administration

Salary

£35,000

Closing date

7th November 2025

***Previous applicants need not apply

General Function

• To provide efficient and effective administrative support to Edgwarebury Cemetery & Hoop Lane Cemetery.
• To deliver the highest standards of service within a respectful, compassionate, and customer-focused environment.
• This is a dual-site role with time spent at both cemetery offices. There is also the option to work remotely one day per week, subject to operational requirements.

Role-Specific Responsibilities

• Respond to telephone enquiries in a professional and empathetic manner, identifying the most appropriate route to a satisfactory conclusion and ensuring a courteous and confident experience for the caller.
• Greet and assist visitors to the cemeteries with sensitivity and professionalism, including bereaved families and members of the public.
• Communicate clearly and appropriately with a wide range of stakeholders including:
  • Cemetery management and staff
  • Funeral directors
  • Stonemasons
  • Board members
  • Suppliers and contractors
  • Community representatives
• Manage the cemetery diary: coordinate funeral bookings, stone settings and other appointments and events in harmony with internal teams and religious/community organisations.
• Ensure the prayer hall is appropriately prepared for each service, including the correct layout and placement of prayer books.
• Maintain accurate, timely and confidential records using the Cemetery Management System, and other digital software or paper-based tools.
• Work collaboratively as part of a small team, while demonstrating the ability to take initiative and work independently when required.
• Prioritise workload effectively and remain calm under pressure, maintaining a high level of attention to detail and service delivery.

Flexibility

• The post holder may occasionally be required to carry out additional duties as necessary to meet the operational needs of the cemeteries.
• Working hours may need to be extended on occasion, for example when funerals overrun, or when support is required beyond normal office hours.

Person Specification 

A. Experience

• Demonstrable experience in administrative roles, preferably in bereavement services, religious organisations, or customer-facing environments
• Experience handling sensitive enquiries with empathy and professionalism
• Familiarity with diary management and coordinating appointments or events
• Experience maintaining accurate records using digital systems

B. Skills and Abilities

• Excellent communication skills, both verbal and written
• Strong organisational skills and attention to detail
• Ability to prioritise workload and remain calm under pressure
• Proficiency in Microsoft Office and database software
• Ability to work independently and collaboratively within a small team
• Discretion in handling confidential information

C. Personal Qualities

• Compassionate and respectful, especially when supporting bereaved families
• Reliable, punctual, and self-motivated
• Flexible and adaptable to changing operational needs
• Emotionally resilient and professional in sensitive situations

D. Knowledge

• Understanding of or willingness to learn Jewish burial customs and practices
• Awareness of the importance of dignity and respect in cemetery environments

For more information and to be personally recommended for this role, please contact yb@theworkavenue.org.uk

Code: J-02

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